Abhilash كاركيرا

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information
• Ensure the adequacy of sales-related equipment or material
• Respond to complaints from customers and give after-sales support when requested
• Store and sort financial and non-financial data in electronic form and present reports
• Handle the processing of all orders with accuracy and timeliness
• Inform clients of unforeseen delays or problems
• Monitor the team’s progress, identify shortcomings and propose improvements
• Assist in the preparation and organizing of promotional material or events
• Ensure adherence to laws and policies
• Display communication skills in negotiating services and agreements with customers and monitoring the delivery of services to ensure agreed targets, quality, and safety standards are met.

Currently responsible for spearheading overall operations of the branch and sales throughout Dakshina Kannada and Udupi Districts in Managlore, India.
 Administer Sales / Marketing / Business Development of existing products and newly introduced technology / concept / products of IFB Industries.
 Responsibilities include planning, developing, and executing sales strategy, growth plan, business development, and brand awareness in two districts.
 Skillfully prepare and present weekly and monthly reports to Senior Manager.
 Coordinate with channel partners and internal management to drive sales of products through their customer-base.
 Deftly research and study electronics market within the territory to develop new customers for the product, direct sales to meet the market demands in addition to regular sales and marketing, and add productivity in the sales process.
 Display communication skills in negotiating services and agreements with customers and monitoring the delivery of services to ensure agreed targets, quality, and safety standards are met.
 Judiciously handle 80 direct dealers across two districts in Mangalore.
 Providing assistance to a regional team of 25+ members for managing the complete operation of the branch that includes stock and logistics management, public relations services, sales, and marketing within the territory.
 Thoroughly analyze operational information to maintain set targets, including resources, costs, relevant solutions, budgets, etc.

Entrusted with the onus of spearheading daily operations, including P&L accountability, organizing showroom promotions, and monitoring daily walk-ins and follow-ups by checking status personally assisted by a team of 10 Sales Consultants.
 Strategically direct end-to-end customer management while developing strong and sustained relationships with existing high-value clients.
 Efficiently manage client expectations and requirements before developing technically and commercially feasible business cases, thereby gaining repeat business ensuring all operations are performed within budgetary parameters.
 Oversee all efforts of developing and managing the team by providing guidance, training, and mentorship while setting achievable targets, creating plans, analyzing data, and assigning relevant goals as per the team strength.
 Ensure strict adherence to quality standard during post-sales processes, including product & service delivery, providing support to the customer, and troubleshooting issues to develop robust and sustained relationships.
 Key role in boosting sales efficiency by preparing business cases based on the requirements of the customer and offerings of the company.

Primarily tasked with the initial qualification of visitors to the dealership ensuring all customers receive a fulfilling brand experience across the sales process.
 Demonstrated superior customer service skills and gained immense experience on sale strategies. Mentored and motivated the team in achieving individual/team targets set by the organization through one-on-one interactions, and deal/s closure.
 Efficiently managed the vehicle handling process as per defined standards, based on completion of mandatory documentation, aiming at utmost customer satisfaction.
 Actively took part in rendering the highest level of customer service ensuring customer loyalty was maintained at all times by creating a very positive sales/buying experience for the customers.
 Skillfully identified requirements of visiting clients and proposed viable solutions with a key focus on financial profits, customer satisfaction, and exceeding expectations.
 Professionally and clearly explained and demonstrated products, services, features and benefits relating to customers' needs as well as being able to troubleshoot customer service questions to help resolve all customer problems/concerns.