System Engineer
Global Links
Total years of experience :19 years, 8 Months
•Installing, Administrating and Trouble Shooting of OS (Windows XP, Vista, 7, 2003 Server).
•Installing and troubleshooting all kinds of Mechanical Engineering Applications. (Ansys, UG NX)
•Creating and managing user Accounts and Groups
•Implementation of File Server, ADS, DHCP, DNS and Print server and allocation quota level for users
•Configuring and Monitoring the Safe boot server and Mail Server Configuration and Administration
•Configuring and troubleshooting connectivity devices like Ethernet, hubs and modems
•Installing and configuring MS Office Outlook, and Other Microsoft Products
•Software Updates, Security Patches downloading and installing using WSUS Server
•Imaging OS (Desktops &Laptops) & Client support
•Restrict the clients by group policy and changing policy as per business requirement.
•Implementing and Configuring FTP
•Configuring the Cisco Access points
•Troubleshooting the Hardware queries in workstation
•Remote Systems handling through Remote Applications using Cisco WebEx, Team Weaver, Net meeting and Remote Desktop
•Working with Sophos Antivirus and troubleshooting
•Hard Disk encryption and Decryption with “Safe boot” third party software
•Update the ticket status in the “GIS Service Now” ticketing tool after closing the call
•Incident Transferring, Updating and closing within SLA and Sending Reports to Management
• Setting up and configuring network hardware and software
• Installing and configuring network media and connections
• Connecting user nodes and peripherals of all kinds to the network
• Adding users to and removing users from the network
• Managing user accounts, such as passwords, storage space, and file-access privileges
• Creating and maintaining a system for backing up data and program files
• Ensuring the security of the network
• Managing the organization's e-mail system
• Managing users' ability to access the Internet via the network
• Training users to utilize the network's resources
• Manage and inspect the updates for ALL desktop software
• Update the ticket status in the helpdesk system after closing the call
• Escalate problems to IT management
• Work proactively
Installation, Assembly and Maintenance of LAN Networks.
Recovery from Virus-attacks and HDD corruption in Desktops and Laptops.
Hardware and Software Maintenance.
Worked as an assistant to the Office Manager in-charge.
Provided vital role playing in the operating of the systems.
Teaching hardware and Networking, C and C++
International Certifications: MCITP (Microsoft Certified IT Professional) Certified. (Microsoft Certification ID: 8017870) MCSE (Microsoft Certified Systems Engineer) Certified. (Microsoft Certification ID: 8017870) MCTS (Microsoft Certified Technology Specialist) Certified. (Microsoft Certification ID: 8017870) CCNA (Cisco Certified Network Associate) Completed. Comptia A+ Completed.