IT Officer
FGF Management Services
Total years of experience :9 years, 3 Months
TO
• Administer and maintain Firewall FortiGate and Windows Server 2016 infrastructure for 100+ users
• Manage and maintain the companys IT infrastructure, including servers, storage, network devices, and software applications.
• Provide technical support to end-users, troubleshooting and resolving issues related to hardware, software, and network connectivity.
• Monitor system performance, security, and availability, ensuring that systems are up-to-date and protected against cyber threats.
• Developed backup and disaster recovery plans using Acronis Backup and implemented procedures for data recovery.
• Configured and implemented firewall policies to ensure the security and integrity of the companys network.
• Develop and implement IT policies and procedures, ensuring compliance with industry standards and regulations.
• Plan and execute projects related to system upgrades, migrations, and new implementations.
• Conducted regular backups of the companys data and maintained the backup system
• Developed and implemented IT policies and procedures to ensure the smooth operation of the companys IT systems
• Excellent communication, organizational, and problem-solving skills
• Proficient in CCTV management and troubleshooting
• Expertise in IP phoneswith call recording systems, including installation, configuration, and maintenance
Role:
• Level1and Level2support forstaffsdesktops, laptops, printers, scanners, fax machinesand related accessories.
• Handling IT Infrastructure, working withMicrosoft Sever08/12/16(Installation, Configurationand Troubleshooting)
• Maintain and configure Azure AD, Group management..
• Migrationof useraccounts, setting userpermissions, setting upprofilesand logonscripts. Creationof new users, Creation of Groups, Setting upuserrights, password policy, accountspolicy etc.
• Provide regular back-ups on data servers; ensure that information systems are properly maintained.
• Installation and configuration of SQL Server.
• Maintaining Firewall (FortiGate, Sophos)
• Manage and monitor Office 365 services and desktop support (Laptops)
• Backup and Recovery solution (Acronis On Premise/Cloud)
• Installation and maintenance of ERP (Focus) and HRM software in all users computers.
• Configuring NVR. Installation, Configuration and maintenance of CCTV Cameras (Hikevision).
• Installing IVMS Camera software and Giving remote access of cameras to users as per requirement.
• Configuring centralized antivirus Management Console, Endpoint Solution (TrendMicro cloud).
• Managing Godaddy Domain Web Hosting Email Services. Creating, Deleting and Modifying emails for the users.
• Access Points Installation and Configuration & Trouble Shooting (Unifi, Aruba)
• Network Infrastructure (Mounting Rack, Patching & Dressing, Connectivity)
• Configuring PABX Telephony Systems, Creating Extensions for users.
• Managing and installation Biometric Devices.
• Reviews vendor contracts and coordinates IT purchases (hardware, software, and services) to ensure effective deployment of solutions aligned with user needs.
• Maintaining inventory list, Doing Health checkup of Servers and systems on monthly basis
• Special tasks assigned by Chairman and GM IT Related.
Role:
• Install and configure servers, desktops and networking equipment.
• Install & Configure servers (Windows 2008 & 2012 R2) and security systems
• Installation & configure, Active Group Policy, DNS and DHCP Directory,
• coordinating with vendors for the procurement of goods and internet linkage.
• Maintaining pre-packaged software applications on the LAN.
• Cisco & HP switch configuration in particular VLAN configuration/troubleshooting.
• Managing Internal Ticketing Tools.
• Monitoring Band Width Utilizations of WAN Links.
• Biometric system management for employee attendance
• Application Support for Idea Process.
• Assigning Permission levels to user
• Sharing Internet by using DNS Server
• Obtaining Antivirus Solutions for Servers & Workstations
• Soft VOIP Phone installation and configuration IP for Client
• Monitoring Group policy and system performance on Domain based network.
• Organizing and labeling of servers and network devices in Rack.
• Familiar with support ticket, call center, and knowledge-based systems
• Active Directory Maintaining Users and Groups
• LAN troubleshooting and maintenance
• Create configure and maintain mail accounts
• Configuring and troubleshooting of MS Outlook2007 and 2010 and 2013
• installing and managing local and network printers
• Quickly arrange repair for hardware in occasion of hardware failure
• One Drive for business synchronization
• Dropbox management and team file collaboration
• Update system as soon as new version of OS and application software comes out
• Setup outlook in users pc and configure user mail account
• Level one Server support inclusive of O.S updates and Backups
• Level one Network support inclusive of troubleshooting network
• Submit reports to the management about users
• Hardware and Software Troubleshooting of, Desktops and Laptops
• Maintain regular backups.
• Manage Voice recording system for transcription
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