Abhinav Saurabh

In a leadership capacity, I successfully led a team of eight Incident Managers and engineers dedicated to the development and implementation of a novel internet solution at Melbourne Airport. My role was multifaceted, encompassing the comprehensive planning and coordination of all activities essential for the execution, monitoring, and reporting of the incident management process. An integral aspect of my responsibilities involved diligent monitoring of incidents to guarantee strict adherence to the Service Level Agreements (SLAs), ensuring that the team consistently met the predefined performance standards.

Additionally, I took charge of overseeing the closure of all resolved incidents, validating resolutions with end-users and confirming the closure of corresponding incident records. Emphasizing a commitment to continuous improvement, I spearheaded the establishment of iterative process improvement cycles. These cycles involved a thorough review of process performance, activities, roles and responsibilities, policies, procedures, and supporting technology. The objective was to identify opportunities for enhancement and implement strategic improvements where applicable. Through effective leadership and strategic oversight, the team successfully delivered a robust and reliable internet solution at Melbourne Airport while maintaining a commitment to ongoing process refinement and optimization.

In my role as a seasoned marketing professional, I have demonstrated a proven track record of creating comprehensive marketing strategies aligned with overarching business objectives. Utilizing insights derived from meticulous data analysis and market research, I collaborated closely with sales teams to establish realistic targets and devise effective sales plans that incorporated current market trends and thorough competitor analysis. Employing various channels, I implemented successful lead generation strategies and worked collaboratively with sales teams to seamlessly convert leads into loyal customers. My proficiency in leveraging data analysis tools, including Tableau, has enabled me to interpret and communicate complex data insights, facilitating well-informed decision-making in both marketing and sales activities. As part of my responsibilities, I conducted continuous market research and competitor analysis to stay abreast of industry trends, consumer behaviors, and competitive landscapes. Overseeing the planning and execution of digital marketing campaigns, I optimized performance based on data-driven insights, ensuring maximum effectiveness. I played a pivotal role in fostering a collaborative and innovative environment within marketing and sales teams, consistently motivating them to achieve outstanding results. My role also involved the development and management of marketing budgets, ensuring the efficient allocation of resources and meticulous tracking of return on investment (ROI). Additionally, I cultivated strong relationships with key clients, actively sought feedback, and addressed concerns, thereby ensuring high levels of customer satisfaction and loyalty. My communication and interpersonal skills were instrumental in effectively engaging with leads and building enduring relationships in a dynamic market environment.

In my role as a valuable contributor to the marketing team, I played a key part in the development and implementation of impactful marketing strategies aimed at promoting the dealership's products and services. Working closely with the marketing team, I assisted in the creation of compelling marketing collateral such as brochures, flyers, and digital content, strategically designed to attract customers and enhance brand awareness. My responsibilities extended to maintaining a comprehensive customer database, encompassing contact details and purchase history. This database served as a valuable resource for executing targeted marketing campaigns and implementing effective customer relationship management strategies. Through my collaborative efforts, I contributed to the dealership's overall marketing success by ensuring the creation of engaging promotional materials and facilitating targeted outreach to both existing and potential customers.