Abhinaw Sharma

• Acted as the primary onshore liaison, fostering strong client relationships with Amadeus/SV to ensure seamless communication.
• Led comprehensive end-to-end testing initiatives, encompassing requirement analysis, test design, strategy formulation, and execution to enhance product quality.
• Delivered Business Process Testing (BPT) support and meticulously managed test data for end customers, driving user satisfaction and efficiency.
• Identified and reported bugs, collaborating with development and product teams through defect triage calls to facilitate timely resolutions.
• Streamlined task management by effectively utilizing JIRA Kanban boards to track progress and prioritize testing activities.
• Contributed to the Amadeus Altea (ARD-WEB) project, focusing on critical areas such as booking flows, loyalty programs, refunds, and branded features.

• Led the gathering and alignment of business, functional, and technical requirements to ensure project success.
• Executed comprehensive test cases, tracked progress meticulously, and reported daily status updates to stakeholders.
• Developed process models that effectively communicated client requirements, enhancing understanding and collaboration.
• Played a pivotal role in supporting the Etihad PSS migration at the Bengaluru Contact Centre during critical cutover phases.
• Prepared and maintained detailed test plans, test suites, and defect reports utilizing Qmetry & JIRA for streamlined testing processes.
• Conducted User Acceptance Testing (UAT) and coordinated with multiple airlines (OAL) for thorough validation.
• Performed functional and regression testing to ensure high-quality software delivery and user satisfaction.

• Driving Agile delivery processes while effectively leading a team of 8 QA professionals to ensure high-quality outcomes.
• Designing and executing comprehensive test scenarios and cases that align with product requirements.
• Utilizing JIRA for defect tracking and reporting, while facilitating triage calls to prioritize issues efficiently.
• Creating and refining user stories and epics, ensuring alignment with sprint goals and facilitating smooth project flow in JIRA.
• Implementing test execution and result management through Zephyr for JIRA, enhancing visibility and accountability.
• Automating regression testing through the DevOps pipeline, analyzing results to ensure product stability and performance.
• Actively participating in Agile ceremonies, fostering collaboration and continuous improvement within the team.

• Led a high-performing QA team, driving collaboration and efficiency in testing processes.
• Coordinated comprehensive testing activities, ensuring alignment with project goals and timelines.
• Championed quality assurance best practices, resulting in improved product reliability across airline systems.
• Developed and implemented testing strategies that enhanced defect identification and resolution.
• Fostered strong communication between cross-functional teams, facilitating a seamless product development lifecycle.
• Utilized Agile methodologies to adapt to changing requirements, ensuring timely delivery of high-quality software solutions.
• Mentored team members, promoting professional growth and enhancing overall team performance.

• Led comprehensive functional and regression testing initiatives to ensure high-quality software delivery.
• Spearheaded the PSS migration project, enhancing system efficiency and user experience.
• Collaborated with cross-functional teams to validate digital channels, driving improvements in customer engagement.
• Developed and implemented testing strategies that reduced defect rates and improved overall product quality.
• Utilized Agile methodologies to streamline testing processes and enhance team collaboration.
• Fostered a culture of continuous improvement by providing actionable feedback and insights throughout the development lifecycle.
• Championed quality assurance best practices, resulting in increased stakeholder satisfaction and project success.

• Conducted comprehensive web and mobile application testing to ensure high-quality user experiences.
• Implemented effective defect tracking processes, resulting in a 30% reduction in critical bugs.
• Collaborated closely with clients to gather requirements and provide timely updates, enhancing stakeholder satisfaction.
• Developed and maintained test plans and strategies, aligning with product goals and timelines.
• Facilitated cross-functional team meetings to ensure seamless communication between development, QA, and product management.
• Championed the adoption of agile methodologies, improving project delivery speed and team efficiency.
• Mentored junior QA team members, fostering a culture of continuous improvement and knowledge sharing.