Sr. BMC Remedy ITSM Consultant
Al Masar Recruitment Services
مجموع سنوات الخبرة :18 years, 0 أشهر
BMC Remedy ITSM, BMC Analytics and BMC Dashboards administration
Responsibilities : Customer is a government entity of UAE Government and is into
Resume Abhisek Kumar
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surveillance.
I’m involved in leading projects/initiatives apart from my BAU technical
work.
The new Projects/initiatives that I’m currently working on are - 1) ARS &
ITSM upgrade to 9.1.03 and 2) ITSM 9.1.03 implementation for the
customer on public network.
I’m also a
operations
ITSM & SRM 8.0 implementation customization/extensions and integrations
with 3rd
party tools.
Responsibilities : As a Senior ITSM consultant, my involvement here was right from workshops
through technical go-live.
It was a green-field implementation involving multiple BMC and third-party
products. I was involved in technical workshops, gathering requirements,
solution design, installations, Configurations & Customizations of ITSM
modules and integrations with iBRSD, AD, BAO, IPSoft and Custom
Applications. I was also involved in planning and coordinating UAT with all
the vendors and ITSM user trainings.
Project #8
Title : Service Catalogue Migration - Walmart
Enhancements and ARS 7.5/ITSM 7.6 upgrade.
Responsibilities : I was a senior Remedy developer here. I was involved in implementing new
changes into the system resulted out of new requirements in Incident,
Change Management and SRM.
I was also involved in ARS platform and ITSM in-place upgrade from 7.1 to
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7.5. The customizations had to be moved manually into the new systems
after the upgrade. Not to forget that there are architectural differences
between these versions apart from the fact that ITSM was hugely
customized. Since it is a native approach, a cautious and controlled
upgrade was planned amongst different environment keeping each other as
reference environment.
Project #13
Title : BMC Remedy ITSM Implementation - NXP Semiconductors/TCS
Remedy implementation and customisation according to business
requirements.
Responsibilities : This project had multiple vendors integrating their systems to the
customer’s centralized Remedy system. As part of this project I was at
client location in the Netherlands to provide demoes and gather
requirements. The project was implemented from off-shore though. I was
responsible for designing a standard solution from Remedy side for a bi-
directional integration, which in this case was a standard Remedy
Webservices for publishing and development for consuming the vendor
Webservices. I was involved in customizations as well to cater to
customer’s internal requirements. I was responsible for the co-ordinating
the UAT and end-user trainings.
Project #14
Title : BMC Remedy ITSM Implementation - SanDisk
has a managed services model and offers BMC Remedy as SAAS
to its customers. New customers have to be on-boarded and made able to
use the application.
Responsibilities : My role was to on-board new customers onto BMC Remedy which was
customized for multi-tenancy. Not to forget that 5.1.1 did not have out-of-
Resume Abhisek Kumar
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box multi-tenancy functionality. I was involved in configuration of
foundation data and SLAs for new customers.
.,
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Qualifications: Degree and Year University / Board Major and Specialization