General Manager Hospitality and F&B
Mustafa Sultan Enterprises
Total years of experience :11 years, 6 Months
Responsible for operations of 3 restaurant brands - Trishna, Nestle Toll House Cafe and Automatic
Responsible for opening new Nestle Toll House Cafes - opened 2 in 2016 in Muscat
Responsible for creating the new avatar of Automatic - Authentic Lebanese restaurant
Opened a brand new Automatic Restaurant and Cafe in Al Hail in March 2017
Ensured adequate manning and training for all 3 brands
Represented the owners for Coral Hotel Muscat and aided the Management in setting up the hotel
Represented the owners for Gourmet Foods LLC - a joint venture with Travel Food Services India for managing Food and Beverage outlets at the Muscat International Airport
Responsible for the Profit and Loss performance of the hotel.
Responsible for ensuring adherence of all brand standards
Opened 3 speciality restaurants and 2 night clubs, created the marketing plan and established operational standards
Achieved operational profit and consistently increased bottom line as high as 42% in 2013-14
Ensure employee morale and motivation through the rebranding phase as the hotel was rebranded from Palladium to St Regis
Responsible for establishing highest levels of luxury accommodation and especially housekeeping services in one of India's finest healthcare destinations - Fortis Memorial Research Institute
Supported Clinical practitioners in ensuring care for the patients and their families
Ensure germ free and dust free environment of over 800, 000 sq feet of built up space
Maintain 14 acres of landscaped gardens to visually enhance the hospital environment
Ensure smooth services for Out Patient and In Patient departments in coordination with Medical Operations