Assistant Manager
Freight Systems
مجموع سنوات الخبرة :17 years, 1 أشهر
• Key Account Manager, Gurgaon
MAR-2015 to Till date
I am give a new profile for PAN India Basis account which is won by FSL Recently on a global contract i.e. Apollo & Project customers like: ISGEC.
There is an additional responsibility to handle Super-user profile for the POMS named FRESCON which is offered to Customers by FSL.
• Team Leader, Product (COE, Gurgaon), New-age Software & Solutions.
COE-GGN INDIA Oct-2013 to Feb-2015
(Newage Software & Solutions is a part of FSL Group)
I lead 6 teams for different countries i.e. UAE, USA, UK, SIN, CAN for telesales & Marketing of Freight services for “Freight System Limited” i.e. the parent company for Newage Software & Solutions.
Freight Systems operates in the name of Newage for their back office sales & IT support, where I was responsible for the Gurgaon back-office as a Domain head of back-office sales & Marketing process.
Other function:
1. Train the sales agents on product & services
2. Take care that rates are available on time for queries
3. Take care that the front office sales team are meeting with the leads generated by my team.
4. Publish weekly reports
5. Run refresher trainings
6. Take care of all the administrative function in the department as a head.
• Team Lead ( INDIA CONTROL TOWER-KAM), D.B. SCHENKER INDIA PVT. LTD.
CORPORATE HQ, NEW DELHI, INDIA Jan2013 to till date
I was coordinating for Key Accounts management on PAN-India basis. Where we are the central control on the Customer relationship, KPI measurements Execution & implementations for Key accounts
• SR. EXECUTIVE ( INDIA CONTROL TOWER-KAM), D.B. SCHENKER INDIA PVT. LTD. CORPORATE HQ, NEW DELHI, INDIA 1stJuly 2011 to Dec 2012
I was the coordinated control for the Key Accounts & Verticals on PAN-India basis for given Accounts.
ACTIVITIES: Taking reports from regional KAM-C.S., consolidate & circulate on behalf of KAM-India with RHO & Clients, Implementation of the SOP, monitor the process for whole India and accountability for proper handling & information flow.
MAIN ACCOUNTS: Rockwell, Ericsson Ind., Macy’s Ind., Intel Tech., United Colours of Benetton, HCL, GAP, Alcatel-Lucent, Mac’D, Inditex, NSN, Motorola, FNAP
• EXECUTIVE (CUSTOMER SERVICE / A.E.), D.B. SCHENKER INDIA PVT. LTD. MUMBAI, INDIA 21st Jun 2010 to 27th June 2011
I was working as customer service for Bosch Limited (International Key Customer of Schenker) Air Export Division from 18th of Sept. 2010.
BACKGROUND: Joined as an Implant for E. I. DUPONT INDIA PVT LTD deputed to Savli, Baroda to handle the logistics activities for all the Air & Sea import and export for the two plants and 4 SBUs for 1 month. After successful completion of the assigned duration came back to Mumbai and, took the charge of the sea & air export with some part of import movements of Mumbai and Baroda including rates negotiations for 16 SBUs throughout India.
From the Sep. 2010 the service contract of Schenker and E.I. DuPont was over and I joined the Schenker Regional Office.
My Last position was as Customer Service, Inditex, Air Export for Mumbai Region.
Background: Joined as “Management Trainee” on Nov-2007 Dept. Sea export and worked for different position
Last position: Executive (Customer Service, Air-export)
Executive (DRS, Warehousing) Worked for DRS site Mumbai for Warehousing back-office on “JD-Edward” & “WMS Exceed”.
Executive (Sea Export, Documentation) Worked for the MB/L team of the Business unit Mumbai Sea Export for the nominated business.
The company is the sales partner of HDFC Bank. I was posted in Thane Branch of the bank to attend the walk-in customers to help them solving their queries and to help them to apply for the Credit Cards. The boys who were doing the open market sales at Thane, were reporting me too.
Post graduate diploma in International Business. Its a two years distance learning program
Graduate History (H), English, Math, Hindi
BUSINESS PROFESSIONAL PROGRAMMER Papers: Pc Software, VB 6.0, Business System, Web Designing through HTML & front page