Customer Service Executive
Sharaf Exchange
Total des années d'expérience :12 years, 5 Mois
I work as a Front Desk executive at Sharaf Exchange. Interact with Individual and Corporate clients and fulfill their financial services.
Employer: Khoday India Ltd May 2013- August 2014
The 107 year old Khoday Group is a well-known brand in India. They cater to a wide spectrum of industries like Power, Infrastructure, International Trade, Property Development, Distilleries, Breweries, Biotechnology, Tissue culture and many more.
Designation:- Assistant Manager
• Report to the immediate Manager and Managing Director of the Group.
• Understand business proposals and work on the feasibility of the project.
• Acquire new vendors, locally and internationally.
• Planning and Designing Brochures and Advertising Materials for the Group.
• Opportunity to meet Deputy Minister of Industry, Trade and Marketing, Tanzania.
Acquired Skills
✓ M.S.Office
✓ Coral Draw
✓ 2 Years of experience having wide exposure to major aspects of management, corporate strategies, sales and marketing, vendor selection and customer relationship management
✓ Expertise in understanding and handling customers
✓ Hands on expertise in Sales, Customer support, Corporate branding, advertising, and corporate strategizing
✓ Adaptable to working in fast-paced, high-tech environments requiring skills in scheduling, Management and team building.
Professional Experience
Summer Internship
Company: Tata Teleservices- Docomo April 2010-June 2010
• Interned in the company's Marketing Communication Team.
• Understood various mediums used to the company to create Brand awareness
• Undertook a project cum survey to understand Multi Sim scenario in Bangalore city and also understand the pulse of Bangalore mobile users.
Employer: Flipkart.com June 2011- July 2012
Flipkart is the largest online store in India.Headquartered in Bangalore, India, it changed the face of Indian online shopping experience and entrusting confidence in the mind of customers giving way to many more companies and becoming the Pioneer and leader of Indian e-commerce industry. It caters to a wide plethora of products ranging from books to home appliances to clothing.
Designation:-Junior Phone Sales Executive
• Acting as a Brand Ambassador of the company;
• Buying Assistant to a prospective customer;
• Establishing trust in customers mind to buy online;
Designation:-Customer Support Executive/ Technical Support executive
• Hand on experience in listening to customers issues and rectifying it or escalating to concerned team to resolve the issue.
• Troubles shoot when customers have issue with their products.
• Acting Floor support- assist & guide new executives to take right decision and resolve the customer's issue.
• Validate and approve replacements for unresolved complaints faced by issues post validating genuinity of the customer.
Intership at Tata Docomo's Marketing Communication Team. Understand various mediums used by the brand to achieve awareness and capture the market. Observe POS strategies used by competitors. Understand Brand loyalty.
MBA 2012 Jaro Institute (Mumbai), UBI (U.K.) 64.27% Training Attended
BBM 2011 Christ University, Bangalore, India 61.89%
• BBM Degree, Christ University, Bangalore, India. Specialized in Marketing (Final Semester)
• Personality Development, Zeal Institute, Bangalore, India • Team Building, Christ University, Bangalore, India Business Area Marketing/ Sales/ Customer Relationship/Vendor Management/ Corporate Strategy Age: 23 years Total Experience: 2 years Language Known: English, Hindi, Kannada, Malayalam and Tamil Location Preference: Overseas / Bangalore
PUC 2008 Cathedral PU composite College, Bangalore, India 73%
• International MBA, JaroInstitute, UBI (U.K.) . Specialized in Marketing. Course Year Institution Marks % 10th 2006 St Joseph's Boys High School, Bangalore, India 60%