Abhishek TP

Managed end-to-end transactions in compliance with SOPs, SLAs, and quality standards.
Delivered exceptional customer service through proactive diagnosis, troubleshooting, and resolution of client queries.
Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Collaborated with internal teams and clients to resolve process-related queries.
Documented and maintained detailed logs of queries, root causes, corrective actions, and resolution outcomes.
Drove operational excellence by maintaining high accuracy levels and upholding client satisfaction metrics.