L1 Support Associate
RRDonnelly
Total years of experience :3 years, 2 Months
Analysing competitor pricing mactched with market expectations to determine the ideal target price for products of the business. Revise the contractual price for the client according to the estimation in an yearly or quarterly basis. Running Macros for generating the reports. Product & Accounts Training.
Provide passenger with new updates and helping with their itineraries.
Handling Provide excellent customer service by efficiently resolving issues and responding to inquiries.
Handling Escalation and solving
Itinerary Booking and doing modication in itinerary as per the passenger choise.