Abin Thulaseedharan Sheeba

• Provide advice, guidance, and emotional support to individuals facing personal, social, or financial difficulties.
• Assess welfare needs; develop and implement tailored support plans.
• Liaise with external agencies, charities, and local authorities to coordinate assistance.
• Maintain accurate and confidential case records; prepare reports for management.
• Organise workshops, awareness sessions, and community engagement activities.
• Promote safeguarding and ensure compliance with relevant legislation and organisational policies.
• Mediate disputes and address concerns to foster a safe and supportive environment.
• Monitor and review support services to ensure effectiveness and continuous improvement.

• Conduct regular property inspections; ensure repairs, safety, and legal compliance.
• Oversee lease signings, tenant move-ins/outs, and maintenance coordination.
• Manage rent collection, budgeting, and expense control.
• Maintain accurate records; prepare reports for management.
• Address tenant complaints; mediate conflicts; foster positive relations.
• Coordinate with authorities, contractors, and community organisations.
• Ensure health & safety compliance, including risk assessments and fire drills.
• Oversee renovation and development projects within time and budget.

• Assist in developing and executing marketing strategies, campaigns, and events (online & offline).
• Conduct market research; analyse trends, competitors, and customer behaviour.
• Manage multi-channel campaigns (social media, email, digital, print); monitor KPIs and optimise performance.
• Create and maintain content calendars; develop engaging content for web, social, and promotional materials.
• Maintain CRM data; support loyalty and retention programs; analyse campaign effectiveness.
• Coordinate with internal teams, vendors, and partners; ensure brand consistency.
• Support SEO optimisation, website analytics, and community engagement.
• Assist in budget planning; track expenses to ensure cost-effective marketing activities.

Passenger Assistance & Airport Operations
• Deliver exceptional customer service; assist with check-in, boarding passes, and baggage tagging.
• Support passengers with special needs, unaccompanied minors, and elderly travelers.
• Manage boarding/disembarking processes; verify passenger counts and documentation.
• Handle baggage coordination; resolve lost/damaged luggage issues.
• Communicate flight updates, delays, and gate changes to passengers and crew.
• Ensure compliance with airport security protocols; conduct passenger and baggage screening.
• Coordinate with flight crew, ground staff, and airport authorities for smooth operations.
• Respond to emergencies; provide first aid and assist in evacuations.
• Maintain accurate records and prepare operational and incident reports.