أبو بكر عبدالله بن سلمان

Reduced resources waste +90% (cost, effort and time) by activating digital ecosystem.
Implemented and monitored rates filing into systems to ensure accurate e-invoices were generated.
Updated internal systems with accurate, current data to maintain analysis integrity.
Manage staff performance through regular feedback, performance reviews and one-on-one meetings.
Meet specific KPIs related to timely billing, working capital and month-end closing.
Review and recommend improvements to existing revenue management functions.
Supplier management (contracts, prices, settlement of disputes and receivables).
Analyze financial statements and determine monthly revenues/expenses.
Accounting for revenue and closings on monthly, quarterly, and annual basis.
Determine and review pricing policies periodically.
Develop annual budgets, forecast revenues and expenses based on financial modelling.
Set and monitored KPIs to achieve revenue targets.
Motivated staff to exceed growth and revenue targets.
Monitored accounts payable and receivable statuses, keeping financial records up to date.
Reconciled accounts payable and receivable functions to maintain proper budget allocation and capital.
Mitigated financial discrepancies by accurately managing banking transactions, financial records, accounts payable and accounts receivable.
Set up new supplier accounts with accurate payment terms and details.
Managed invoice processing, payment requests, expense reports, credit memos and payment transactions.
Assisted with drafting, reviewing and finalizing Standard Operating Procedures (SOP) and Work Instructions (WI).

Supported customer satisfaction, offering timely updates on shipping details and timelines.
Managed contract negotiations and partnered with customs professionals, carriers, and third-party suppliers, to provide best services at lowest cost and shortest timeline.
Oversaw daily logistics operations to enforce best practices.
Fostered positive relationships with clients, carriers, and customers officials to swiftly resolve problems.
Kept up to date on latest import and export regulations to enforce compliance.
Established operational strategies and standardized procedures for common shipments.
Organized processing of dangerous goods into or out of Saudi territory.
Coached team members through new or challenging workflows and educate on best practices to improve logistics operations and performance.
Leveraged supply management experience and industry contacts to streamline distribution activities.
Defined KPI targets to maintain solid standards of work in air logistics team.
Led & coached +20 team members and +10 suppliers to meet performance targets and deliver operational excellence.
Maintained smooth-running business operations by delegating priorities to staff abilities.
Developed, recommended, and implemented strategies to improve employee work quality & speed.
Aided senior leadership by recommending corrective actions and improvements to company operations.
Analyzed operations data to identify process gaps and successfully implement change.
Served as key corporate representative, consulting with various stakeholders in support of operational excellence.
Organized financial and operational data to help with yearly budgeting and planning.
Drafted procedural statements and guidelines for department-wide use.
Increased department profitability by developing key accounts.
Created standard operating procedures (SOP) and checklists to reorganize client accounts.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.

Functioned as Specialist and Pharma Chain station lead.
Supported team to overcome new challenges by forecasting knowledge and skills gaps.
Reported on team performance to higher leadership, proactively offering action for areas of improvement.
Trained staff to resolve complaints appropriately to maintain customer satisfaction.
Professionally managed difficult customer complaints and objections to maintain first-class customer service standards.
Supported new hires through onboarding process for speedy and successful training.
Prioritized and assigned tasks for strategic and optimized distribution of workloads.
Recognized exceptional individual performance for improved motivation.
Investigated issues affecting group operations, prepared reports and helped correct problems.
Analyzed and resolved complex resource management issues for optimized scheduling.
Negotiated pricing with vendors and service providers to gain favorable product pricing.
Recommended adjustments to pricing strategies based on market demand and competitor pricing.
Compiled industry data on competitor pricing, materials costs, and supply chain issues to help set accurate pricing.
Negotiated contract terms and pricing to maximize revenue.
Demonstrated professional customer service to promptly process 50 Requests for Quotes (RFQs) within 10 working days.
Generated bid offers and calculated transaction costs.
Documented customer service scripts and SOPs to reduce inconsistencies and drive service quality.

Coordinated logistics operations according to stakeholder, supplier and client needs.
Ensured customer satisfaction by verifying accuracy of shipments, ensuring correct labelling, weight and pricing.
Advised on transport types, routes and schedules to improve operational efficiency.
Monitored logistical expenses to keep operating costs low.
Established operational and administrative procedures and enforced controls.
Consistently met company and department goals within budget and time constraints.
Evaluated supplier services against performance criteria, identifying improvement opportunities.
Prevented compliance losses, maintaining records of shipments in accordance with internal and external auditing requirements.
Supported seamless operations with high attention to detail, monitoring delays and implementing corrective actions.
Reviewed logistics procedures to identify opportunities for improvement.
Kept transport operations in compliance with shipping regulations for diverse types of goods.
Negotiated contracts with vendors and suppliers to meet transport budget targets.
Fostered positive relationships with clients, carriers and customers officials to swiftly resolve problems.
Established export strategies and standardized procedures for common shipments.

Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
Installed new software for users and checked version and patch update requirements.
Established and troubleshot network and data communications systems.
Completed investigations to check on reported errors, reproduce problems and trace faults.
Took ownership of personal queue, seeing issues through to resolution or escalation as proper.
Answered user questions about hardware and software operation to help resolve problems.
Conducted new hardware installations and updates, keeping systems functional and secure.
Conducted preventative checks and maintenance at end of customer interactions to prevent need for further support.
Scanned systems, diagnosing and correcting equipment failures and performance issues.
Delivered reliable, high quality technical support to average of 10 users daily.
Translated lengthy troubleshooting steps by breaking down and simplifying instructions.
Assessed function of peripheral equipment and completed quality repairs.
Led 15 members of the technical support team nationwide.

Fielded inquiries from customers, answered questions and promoted available services.
Defined scope of work (incoterm, type of goods, service, deadline, etc.) and provide quotes within 5 working days.
Consulted with relevant parties (carriers, brokers, overseas agents) to arrange quotes and negotiate best prices.
Analyzed shipping costs and compared values to select best carrier services.
Processed all export/import requests from client or line manager for all types of cargo (general, aerospace including AOGs, dangerous goods, temperature controlled, high value, oversized and military) door to door while keeping operations compliance with global shipping regulations for diverse types of cargo.
Prepared and archived clear, exact shipping documentation.
Followed correct customs clearance procedures for exporting and importing goods.
Maintained excellent customer relationships by organizing payments or transactions on behalf of clients, such as freight charges.
Consulted with customers, shipping lines and port authorities to resolve delays or delivery errors.
Planned most convenient shipping routes with regard to cost, transit time and security.
Fostered positive relationships with clients, carriers, and customers officials to swiftly resolve problems.
Fielded logistics requests worldwide and learned new country requirements to avoid errors.
Scheduled +100 shipments per month including clearance and transportation at origin and destination.
Generated and distributed invoices according to defined KPI.

Responded to customer inquiries and resolved issues promptly to keep client satisfaction.
Maximized sales opportunities by recommending customers of future promotions and product launches.
Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
Managed team of 10 staff, driving performance with motivational strategies to exceed sales targets.
Aided clients to select products or services best suited to needs.
Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Produced sales and performance reports and delivered to senior management and stakeholders.
Trained new hires and set up mentoring relationships to drive team performance.
Motivate team through effective staff planning, coordination, delegation of tasks and providing firsthand practical support to all staff members while on duty.

Scheduled meetings, conferences and appointments.
Drafted documents and reports for management review.
Kept files organized and up to date for exact record-keeping purposes.
Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
Collaborated with admin teams, human resources and finance department on special projects.
Kept executives informed of upcoming commitments and responsibilities.
Prepared professional business correspondence on behalf of senior staff and organization.
Researched and compiled data to prepare documents for directors to present during meetings.
Partnered with management to implement processes and complete special projects.