Abobakr Ba'abbad, Content Manager

Abobakr Ba'abbad

Content Manager

Autotash

Location
Saudi Arabia
Experience
9 years, 8 Months

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Work Experience

Total years of experience :9 years, 8 Months

Content Manager at Autotash
  • Saudi Arabia - Riyadh
  • My current job since February 2018
Sales Representative at HungerStation
  • Saudi Arabia - Abha
  • July 2017 to January 2018
Vendor Operation Representative at HungerStation
  • Saudi Arabia - Riyadh
  • May 2017 to July 2017
coordinator at HungerStation
  • Saudi Arabia - Riyadh
  • December 2016 to April 2017
Customer Service Representative at Saudi Company For Hardware - SACO
  • Saudi Arabia - Riyadh
  • August 2014 to October 2016

I am currently part of SACO the market leader in the home improvement retail business in Saudi, it is also the largest total home solution superstore in the kingdom of Saudi Arabia, and largest distributor of Ace hardware worldwide.

In my current role been wearing different operational hats from being a department head to act as customer care supervisor

my main responsibilities includes and not limited to:

 Handling customers questions, complaints and issues.
 Ensure standards for quality, customer service are met.
 Ensure promotions are accurate and merchandised to the company’s standards.
 Keep up with fluctuating supply and demand, while ensure that the pricing is correct
 Other duties requested by management

Specialties & Skills

Leading People
Customer Focus
Call Center Development
Customer Service
Multitasking
Answering Customer Complaints
Organisational skills
Operation Coordination
Customer Service
Team work

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

English Language Certificate (Training)
Training Institute:
Focus Institute - India
Date Attended:
January 2012
Duration:
700 hours

Hobbies

  • Reading, Internet Research, Travel