Technical Sales and Training Consultant
Mortgage Brain
Total years of experience :18 years, 5 Months
Consulting and Training softwares, web based solutions, Point of sale, Customer relationship Management and compliance solutions to Mortgage and Financial Advisors.
Providing advice on software features and how they can be applied to assist in a variety of
contexts.
Advise and support customers on all aspects of softwares, before and after sale.
Expert product consultant for all softwares and services.
Delivering interactive sales and training webinar sessions to prospects and existing customers via GotoWebinar and TeamViewer software.
Discovering and interpreting potential customer’s specific business needs and applying my knowledge to meet those needs
Defining the most suitable solution for potential customers’ and adapting solution to their requirements
Meeting the daily and monthly KPIs and exceeding it successfully
Helping and developing ideas and strategies to increase business levels individually and as part of a team
Cross selling other solutions to Customers through consultive approach
Delivering a first class level of customer service adhering to all aspects of the sales process
Updating and logging information into the Customer Relationship Management system to maintain detailed and accurate records
Developing business opportunities by adopting a consultative approach and provided detailed information of POS software / hardware and payment solutions / FinTech to potential customers to close sales successfully.
•Directing the sales team to grow the account base and meet all targets / KPIs in line with management expectations.
•Driving sales revenues to meet all targets / KPIs and managing the full sales cycle from initial prospecting to closing deals and providing after-sales service.
•Generating / sourcing high-quality leads and following up on opportunities with prospects.
•Explaining the benefits of payment solution/ FinTech products to prospects and negotiating sales through persuasion.
•Understanding customer requirements and offering the most suitable products / solutions available.
•Forging strong, professional customer relationships to encourage up-selling / cross-selling and long-term loyalty.
•Managing multinational portfolio accounts and and delivering a first rate service to promote an increase in monthly transaction amounts.
•Maintaining market awareness and competitor threats to devise counter solutions and win market share.
Led sales of FMCG foodstuff products to hotels, restaurants, supermarkets / hypermarkets, end users and international clients with a team of Sales Representatives and devised strategies / set performance metrics appropriately.
•Directed the sales team to grow the account base and meet all targets / KPIs in line with management expectations.
•Maintained sales volumes and monitored supply / demand, changing trends, economic indicators and competitors.
•Generated new clients each month and increased sales within existing accounts through cross-selling / up-selling.
•Negotiated deals and contracts with new potential clients for business growth / development.
•Managed a portfolio of hundreds of B2B accounts and delivered first-rate customer service levels.
•Ensured that client orders were processed in an efficient and effective manner through to delivery.
•Identified and reported on business opportunities in target markets to senior leadership teams.
•Liaised closely with management to ensure progress aligned with the overall marketing strategy / sales team objectives.
•Held responsibility for the recruitment and development of new Sales Representatives.
•Resolved sales staff performance issues through coaching, mentoring and training.
•Participated in meetings with senior management to review strategies for revenue growth.
Provided support to the Sales & Marketing Manager and assisted with all day-to-day activities as required.
•Secured new sales deals with small to medium size clients and met all targets / KPIs successfully.
•Met with clients on a regular basis to discuss issues and follow up monthly orders.
•Organised promotional events to drive an increase in business levels / revenues.
•Provided marketing / research information by collating, analysing and summarising data / trends for management review.
•Maintained computerised client database systems and updated information stored with accuracy.
Education software
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