Charbel Aoun

• Oversee complete hospital IT operations, including infrastructure, cybersecurity, technical
support, enterprise applications, and healthcare information systems.
• Manage and support core hospital systems including HIS, EMR, PACS, RIS, DICOM storage, HL7
interfaces, ERP, CRM, HRMS, BI, and Service Desk platforms.
• Lead a team of 7 IT professionals, define KPIs, assign responsibilities, and ensure 24/7 technical
service availability for clinical and administrative departments.
• Lead hospital digital transformation initiatives by converting manual and paper-based processes
into automated, traceable, and reportable digital workflows.
• Coordinate with clinical, administrative, finance, HR, procurement, radiology, laboratory,
vendors, and senior management for system implementation, upgrades, testing, go-live
support, and user training.
• Develop and enforce IT policies, SOPs, access control procedures, cybersecurity controls, system
documentation, and operational guidelines aligned with healthcare and JCI requirements.
• Plan and manage IT budgeting, procurement, licensing, vendor relationships, virtualization, data
center optimization, backup, disaster recovery, high availability, and system continuity
initiatives.
• Implement and customize ManageEngine ServiceDesk Plus and support BI/reporting initiatives
for service catalogs, approval workflows, centralized request management, performance
visibility, and management decision-making.

• Managed full IT operations including software/hardware deployment, infrastructure, and
security.
• Led IT team management, disaster recovery plans, budgeting, and policy development.
• Administered Office 365, Windows Server 2012 R2+, Clustering, VM, AD, and WDM.
• Oversaw network setup with Huawei & Cisco hardware, and resolved end-user issues (Wi
Fi, tablets, etc.).
• Deployed GPO policies for students/staff, improved access control, and enabled
conditional access.
• Migrated key workloads to cloud-based platforms and implemented remote learning
support infrastructure.

• Directed planning and execution of IT strategies across multiple departments and
company branches.
• Administered installation of Windows Servers, DHCP, DNS, and Active Directory with GPO
and OU structure.
• Implemented VPN connectivity between branches and oversaw firewall setup and
maintenance.
• Designed and tested disaster recovery plans; performed system backups and offsite
replication.
• Conducted IT training programs for staff, improved helpdesk ticket resolution time, and
built internal documentation.
• Procured IT assets, negotiated vendor contracts, and tracked inventory across locations.

• Developed and maintained B2B client relationships across MENA region for recruitment
services.
• Used cold calling, email, and in-person meetings to generate recruitment opportunities.
• Headhunted qualified candidates and interviewed them to ensure role suitability.
• Used internal ATS/database systems to shortlist, track, and manage candidate profiles.
• Coordinated interview scheduling, follow-ups, and job offers with both clients and
candidates.
• Maintained up-to-date documentation and activity logs (CRM) for all recruitment
operations.
• Performed virtual assistant-like tasks including email handling, scheduling, data entry, and
candidate summaries.

• Led IT support for retail readiness including tills, stock systems, and staff devices.
• Installed/configured Ethernet networks, routers, switches, and backup solutions.
• Trained new staff and managed recruitment for IT positions.