Abouelkacem El Morabitti,  Operational Control Center Traffic Controller (OCC TC)

Abouelkacem El Morabitti

Operational Control Center Traffic Controller (OCC TC)

RKH Qitarat (Qatar Rail)

Location
Qatar - Doha
Education
Bachelor's degree, English specialization
Experience
11 years, 6 Months

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Work Experience

Total years of experience :11 years, 6 Months

Operational Control Center Traffic Controller (OCC TC) at RKH Qitarat (Qatar Rail)
  • Qatar - Doha
  • My current job since May 2021

*Competent in Automatic Train Supervision (ATS).
*Competent in Supervisory Control and Data Aquisition (SCADA)
*Some of my responsibilities:
- Permit to work (PTW) book in and out.
-Coordinating with maintenance, driver team leaders, security, Communication Information Center (CIC), third parties,
-Arranging trams for mainline and checking their fitness.
-Energising and De-energising network power.
-Managing Depot movement
-Monitoring tramway regulations.
-Arranging trams for removal and washing.
-Monitoring and reporting all the faults connected to Rolling Stock, Power and Infrastructure.
-Regulating revenue service in case of degraded modes.

Tram Driver at RKH Qitarat (Qatar Rail)
  • Qatar - Doha
  • November 2019 to May 2021

* Competent in driving trams,
* Tram preparation for mainline service,
*Sweeping of mainline prior to revenue service or after maintenance activities,
*Technical solving problem on board the tram,
*Driving Trams with regards to punctuality,
*Performing shifts and emergency duties when required,
* Promoting a good QHSE and security culture among our peers, subcontractors, and third parties,
* Doing Depot movement,
* Trams Coupling and Uncoupling (Towing and Pushing),
* Excellent Safety communication,
* Conducting Testing,
*Fully complied with procedures (SOPs) and work instruction as part of the training and induction courses for tram drivers,
* Communicating with line controllers
*Competent at First Aid.
*Participating with Alstom Team in testing trams.
*Shodowing OCC Traffic Controller

Customer Experience Team Leader at RKH Qitarat (Qatar Rail)
  • Qatar - Doha
  • June 2018 to November 2019

* Taking care of the agents in the stations,
* Competent to drive trains, (Train Attendant),
* Competent for Platform Screen Door ( PSD) and Motorised Sliding Door (MSD),
* Competent for the PSD Local Control Pannel (PLCP),
* Selling tickets,
* Competent at First Aid,
* Participated in test cases,
* Taking care about the customers and their complaints,
* Checking the availability and the conditions of the station equipment,
* Aware about Standard Operation Procedures (SOPs) neither normal, degraded nor emergency cases,
* Coupling and Uncoupling of trains.
*Participating with Kinki Sharyo in testing trains

Floor Master & Customer Service Executive at Aspire Zone at MTM group
  • Qatar - Doha
  • July 2017 to December 2017

Being in contact with the customers and control a an existed team composed of thirty persons. Their main goal is to make sport and to follow restricted types of food as they were making diet. I ensured they respect the rules during the absence of the manager as I supose to provide details to their families when it is necessary.

Customer Service Receptionist Doha at Gokulam Park Hotel
  • Qatar - Doha
  • January 2016 to July 2017

In charge for check in and out, phone calls, reservations, cordinating with housekeeping and restaurant, forex and making reports

Customer Service Representative at Hamad International Airport (HIA) at Gokulam Park Hotel Doha
  • Qatar - Doha
  • April 2014 to January 2016

Receiving the booking guests, STPC passengers and arranging transportaion for them. Coordinatiin between hotel and aieport departments

Supervisor at Hotel Al - Rif in Morocco
  • Morocco
  • April 2012 to January 2014

controlling what is done by the receptionists in Al Rif Hotel- Morocco.

Education

Bachelor's degree, English specialization
  • at University the First Mohamed in Oujda, Morocco_ letter faculty.
  • July 2010

Studying Linguistics that is understanding the English language itself through knowing the specific details about pronunciation basicly. Understanding how the informal language is based on the formal one in addition to the difference between the American and the British way of pronunciation

Specialties & Skills

Customer Service
Team Leadership
Service Coordination
Hospitality
Receptionist
Speaking English
effective Communication
interpersenal communication skills
Initiative
Flexibility
Team working

Languages

English
Expert
German
Intermediate
Arabic
Expert
French
Intermediate

Memberships

Hoceima Teen center
  • activist in parties and campings
  • January 2007

Training and Certifications

Three certificates from the American Corner (Certificate)
Date Attended:
February 2008
Valid Until:
August 2010

Hobbies

  • Learning foreign languages, Work Team. Football. Jogging
  • Readings and Workshops
    I got three certificates in Public and Reading Workshops in the American Corner Space - Oujda Morocco.