Customer Services
Airline
Total des années d'expérience :16 years, 11 Mois
Control and co-ordinate the service delivery at the Arrivals/Departures by monitoring flights, dissemination of information ensuring provision of services as per laid down service standards. In order to create a positive image of the
Responsible for handling designated areas such as check-in counters, boarding gates, transfer desk, offices, arrivals and special handling unit by monitoring the flights and disseminating of information and ensuring provision of services as per laid down service standards.
Responsibilities: - To monitor and motivate colleagues by briefing them. Using trouble-shooting techniques in the areas of jurisdiction by identifying the problem, seeking alternatives, then deciding on the correct option, minimize/eliminate flight delays, passenger inconvenience and maintaining the safety requirements. Liaise with Airport Security and Immigration in-order to speed up all customer care passengers handling process.
Involve in attending the passengers and processing travel documents and baggage at the check-in counters and departure area of the airport. Surpassing the needs of the passengers by providing the service laid down as per the company standards.
Involve in attending the passengers and processing travel documents and baggage at the check-in counters and departure are of the airport. Surpassing the needs of the passenger by providing the services laid down as per the company standards. Worked as a customer services agent for