Human Resources Manager
AramGulf
Total years of experience :13 years, 10 Months
• Draft job descriptions and identify core competencies.
• Responsible for sourcing new candidates, review application/ resumes, evaluate applicant skills and make
recommendations regarding applicant’s qualification.
• Work closely with line managers to coordinate interviews and assessments, follow up on employee progress
and provide any additional support for their teams.
• Conduct assessment centers to be able to choose the right candidate for the positions.
• Handle new joiners’ induction and on-boarding, prepare employment contracts, and ensure completion of
new joiners’ files.
• Follow up with employees from the day they join until they get confirmed to make sure that they are
adapting to the environment and performing their duties in the right way.
b. Company Policies and Procedures
• Review and verify that all company and regulatory policies and procedures (Employee Manual & Internal
Policies Manual) have been clearly communicated with employees.
c. Filing and document management system
• Ensure personnel files are up to date and contain all relevant documents both in hard and soft copy (signed
copies of the contract, confidentiality agreements, salary letters, employee information sheet)
• Play an active role in budgeting & forecasting requirement for manpower, training, and administration
• Responsible for sending monthly HR reports to the management relating to staff count, hours worked, exits
and entries to the group.
d. Contracts: Preparation, negotiation and renewals.
• Prepare of all admin related letters and contracts. This includes employment contracts, salary letters, etc.
e. Exit Formalities
• Conduct Exit Interviews with the concerned managers and employees.
• Ensure all Exit documents are accurate and duly signed by the employee before the last working day.
• Coordinate communication, clearance and exit procedures of resigned employees.
Founded in 2012, the foodpanda group is a global online food ordering marketplace where people can discover, choose and order from the widest range available around their neighbourhood - online or from the mobile app.
• Maintain organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection
• Responsible for fulfilling existing opening vacancies and future job opportunities to ensure that the recruitment and hiring process is in line with the budget and the right person is placed in the right time.
• Develop, plan, and administer policies related to all phases of HR activities such as recruitment, performance appraisal, compensation, leaves, and promotion.
• Responsible for implementing the on boarding and off boarding processes.
• Provide HR advice and support to management on employee relations and employment law issues.
• Maintain and update the organization structure chart.
• Compile and maintain updated job descriptions, and position grading.
• Prepare employees’ requirements and inquiries (Bank Letters, Experience Letters, Salary certificates)
• Follow up on staff attendance and planned Annual Leaves.
• Control attendance, prepare and process Payroll on monthly bases
• Responsible for sending monthly HR reports to the management relating to staff count, hours worked, exits and entries to the group.
• Any other reports as requested and required by management.
• Play an active role in budgeting & forecasting requirement for manpower, system upgrades, training & administration
• Liaising with the Managing Director on matters relating to employee relations, welfare, benefits and training.
Rocket Internet is the largest incubator worldwide. The Middle East branch is head-quarted in Amman, Jordan. Our e-commerce businesses in the region include:
Carmudi.com
hellofood.com Middle East
EasyTaxi Middle East
Lamudi.com Middle East
Bayt.com is the number one job site in the Middle East, offering end-to-end recruitment solutions and career planning tools. It serves as the single largest marketplace of professionals and companies in the region.
My main responsibility is to recruit for Bayt.com offices in region 3 ( Jordan, Egypt, and Lebanon) selecting top talent to join at both junior and senior levels, ensuring delivery of recruitment targets within the assigned deadlines and budgets.
a. Recruitment:
• Draft job descriptions and identify core competencies required for the position.
• Prepare and post the vacancies on Bayt.com.
• Perform searches for qualified candidates according to relevant job criteria, using our database, networking as well as employee referrals.
• Screen candidates over the phone to shortlist suitable ones.
• Advise job applicants of the success or failure of their applications.
• Work closely with line managers to coordinate interviews and assessments, follow up on employee progress and provide any additional support for their teams.
• Conduct assessment centers to be able to choose the right candidate for the positions.
• Handle new joiners’ induction and on-boarding, prepare employment contracts, and ensure completion of new joiners’ files.
• Follow up with employees from the day they join until they get confirmed to make sure that they are adapting to the environment and performing their duties in the right way.
• Attend Job and College Career Fairs to interview and attract potential employees to the organization.
Present.
b. Company Policies and Procedures
• Review and verify that all company and regulatory policies and procedures (Employee Manual & Internal Policies Manual) have been clearly communicated with employees.
• Liaise with the Dubai office on a regular basis to remain updated on all Bayt administration policies, procedures and documentation.
c. Filing and document management system
• Ensure personnel files are up to date and contain all relevant documents both in hard and soft copy. This includes signed copies of the contract, confidentiality agreements, salary letters, joining report, employee information sheet, etc.
d. Contracts: Preparation, negotiation and renewals.
• Prepare of all admin related letters and contracts in adherence to the Bayt Administration Process. This includes employment contracts, employment contract renewals, salary letters, etc.
e. Exit Formalities
• Conduct Exit Interviews with the concerned managers and employees.
• Ensure all Exit documents are accurate and duly signed by the employee before the last working day.
• Coordinate communication, clearance and exit procedures of resigned employees.
• Initiate and develop a strong relationship with the assigned verified Leads
• Effectively manage Business in assigned database transactional and solution oriented selling approach.
• Acquire companies that have no significant revenue history with Bayt.com by selling Bayt.com recruitment products & services .
• Online demonstrations to clients on Bayt.com in order to introduce services and share the details of the products offered. Explain products or services and prices, and answer questions from customers and handle their concerns.
• Initiate primarily telephonic outbound calls to prospective lead database
• Determine customers' recruitment needs, and prepare proposals to sell services that address these needs.
• Effectively qualify through Recruitment Needs Analysis; using
value−based selling.
• Close deals and follow up with the customers on getting their packages active.
Other Duties:
1- Live chat operator :
• Interact with first time visitors and existing clients to Bayt.com using a Live Chat software ( ActivaLive.com)
• Provide presentations about the company, services and convert visitors to clients on the spot.
• Prioritize customer issues based on severity and follow up accordingly.
2-Track all sales, communications and opportunities in the CRM system.
3-Participate in weekly training sessions to improve both efficiency and effectiveness.
4-Continually build and maintain a sense of teamwork with Bayt.com staff across teams and offices.
5- Empower the new Joiners of the organization with the practical training necessary to start up the work.
• Acquire companies that have no significant revenue history with Bayt.com by selling Bayt.com’s recruitment products & services.
• Initiate and develop a strong relationship with assigned verified leads.
• Effectively manage business in assigned database through a transactional and solution-oriented selling approach.
• Determine customers' recruitment needs, and prepare proposals to sell services that address these needs.
• Give online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy.
• Follow the Bayt sales pitch stages with rigor and discipline.
• Follow daily sales matrix as per the “sales funnel/pyramid” illustrated in the training materials.
• Produces regular reports on personal sales funnel including all personal stats, and efficiency ratios and analyze performance.
• Perform aggressive cold calls and translate the department services with the objective of converting prospective clients from unpaid order list to paid orders.
• Coordinate with clients over telephone to disseminate the department products/services information while catering to complaints/inquiries about accounts.
• Resolve customers' service/ payment complaints by performing required action and ensuring that appropriate changes are made to resolve issues faced by them.
• Pro actively create awareness of the department CV services to Job Seekers and customers in addition to encouraging and motivating them to benefit from the service home page and consequently convert them to purchases.
• Contact clients in order to respond to inquiries and provided feedback on clients’ perception of the service.
• Attend daily departmental huddles and meeting, participate in discussing sales strategies, unresolved customer grievances and specific requests as well as brainstorming ideas for efficient service execution.