Business analyst
SIMAH
مجموع سنوات الخبرة :10 years, 7 أشهر
- Gathering requirements
Handling project life cycle for commercial system members, all requirements and setting project plan.
- Analyse members information and requests
Analysing and creating reports related to members, providing support on member's technical requests.
- Customer relationship management
Building relationship with members, insuring member's satisfaction and building surveys.
- Project management
Keep tracking and following up with members until project completion
- System improvements
Developing, testing and evaluating all new updates and enhancements on the commercial system
- Training to members
Directing meetings for new and existing members to provide clarification on technical aspects of commercial system
- Process and Procedure documentation
Producing business and technical functional documentation
Part of the com ops team participating in the bid management process for private and public deals, coordination of large multi p & L deals and contract review for direct sales.