Abrar Bukhari

WORK EXPERIENCE

Duration : December, 2009 Till Date.
Employer : M.H. Al-Shaya
Business : Home Furnishing
Brand : Pottery Barn. (USA)

DUTIES AND RESPONSIBILITIES

Demonstrate & recommend products to optimize sales while offering excellent customer service. Support management at all times whilst acting in accordance Company Policies & Procedures.

Key Performance Areas to include but not limited to:
Ensure sales and key service areas are clean, presentable, fully stocked & compliant to Brand/Company Policies & Procedures.
•Responsible for the ensuring the Design Studio and key service areas of the brand are delivered to consistently high standards.
•Seek & Maintain product knowledge & assist in the coaching of new and existing colleagues.
•Actively train colleagues on product features, benefits and methods of selling. Offer product knowledge to customers.
•Deliver customer care & Service that is consistent with the brand standards.
•Responsible for offering the highest levels of customer service.
•Conduct visits to customers home, imparting advice on style and design, and actively selling product.
•Manage all aspects of sale transaction, from consultation, quotation, order processing and confirmation to final quality check.
•Actively participate in product launches and marketing events in order to develop customer relationships.
•Participate in store events and decorating classes to promote the Brand and maximize sales opportunities.
•Responsible for all Administration & Document completion.
•Responsible for the effective operation of the Design Studio, Gift Registry, Order Desk and Mission Control areas of the store.
•Responsible for actively seeking ways to maximize sale & achieve targets at every opportunity.
• Order Desk: Responsible for courteous and efficient telephone service to maximize sales to telephone customers. Liaise with colleagues in local distribution center.