Mohammed Abrar Merchant, Application Engineer

Mohammed Abrar Merchant

Application Engineer

Betterhomes LLC

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Information Technology
Experience
12 years, 2 Months

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Work Experience

Total years of experience :12 years, 2 Months

Application Engineer at Betterhomes LLC
  • United Arab Emirates - Dubai
  • My current job since April 2018

Betterhomes LLC, Dubai, UAE

Apr’18 - Present

Application Engineer

- Provided application assistance and technical support related to Yardi
system users for the Operations and Accounts team
- Responded to business users’ requests for creation & generation of
reports, data extracts, troubleshooting, problem analysis and
requirement gathering
- Developed written business functional specifications for Yardi custom
reports, custom applications, changes to security and application
functionality
- Managed the Ticket System Toolset for reports, requests and system
data
- Analyze, identify, design and implementation of the software
applications
- Developed and improved complex SQL reports, creating system
integrations with web services and SQL

Technical Team Lead at eClinicalWorks India Private Limited
  • India - Mumbai
  • January 2012 to December 2017

eClinicalWorks India Private Limited, Mumbai, India

Jan’12 - Dec’18

Technical Team Lead
Jul'14-Dec'17

-Conducted detailed analysis of the business, prepared and
implemented yearly strategic business plan and presented it to the
senior management for their review
-Took ownership of recognized business issues, completed performance
review of all staff, and developed a high-performance team and
ensured strategic initiatives were implemented
-Attended to major incident management calls and provided regular and
accurate updates within a resolution SLA of 45 mins
-Ascertained the specific training needs of subordinates and accordingly
arranged training programs on Server Crash & Recovery and various
other modules for improving the learning curve
-Leveraged knowledge of MS Excel and other MS Office tools to create/
present reports based on the trend analysis

Projects:
-Monitored most critical line of business in the organization entailing
resolution of system down / showstopper issues
-Managed international healthcare clients like Emirates, Meraas,
Novomed, Specsavers, HCL, NFL, which spanning UAE, United States,
United Kingdom, Australia, New Zealand, Africa, Singapore and India



Software Specialist
Jan'12-Jun'14

-Tested routine system backups and restores from binary log files
-Managed various SQL Server activities for practices like backup &
restoring tables/databases and setting up & managing replication
-Anchored installation/implementation of MySQL, Apache Tomcat,
Filezilla FTP and IBM Cognos
-Coordinated the maintenance of linux servers

Education

Bachelor's degree, Information Technology
  • at Valia C.L. CollegeValia CL College
  • January 2011

NA

Specialties & Skills

IT Management
IT Operations
Database
Customer Service
Leadership
SQL Server
Technical Support
IT Operations
Replication
Database Administration
Team Management
CUSTOMER RELATIONS
MEETING FACILITATION
PRODUCTION
QUALITY
RECRUITING
Mentoring
Leadership

Languages

English
Expert
Hindi
Expert
Marathi
Intermediate
Urdu
Intermediate

Training and Certifications

MySQL Advanced (Certificate)
Date Attended:
May 2020

Hobbies

  • football
  • Football