Supervisor
Saudi Gulf Airlines
مجموع سنوات الخبرة :8 years, 7 أشهر
Using sabre system
•Using mystro system
•Check-in & issuing of boarding passes
•Ensuring all passengers are on board at the departure gate.
•Get to know the GHM software that is used within the Saudi Gulf Airlines
•Luggage services including missed baggage .
•Ensuring flight reports are made regularly
•Catering the passenger meals for each flight and making regular follow up
•Making DRM report for any delayed flight
•Organizing the monthly working schedules of all shifts for all the whole team of employees (females & males)
•Managing the annual leaves for the employees
•Arrivals to be taken care of and ensuring that each passenger has received his baggage at the belt.
•Training new joiners .
•Preparing the letters that addressed to civil aviation when there is any flight delay / cancelation .
•Preparing letters for renew of security IDs and follow up with team .
•Taking full charge when taking any decision
Establish and improve the reputation of the hotel by offering a very personalized style of service as per the hotels standard operating procedures. Promote the Hotel’s product & services.
•Timely attend all the telephone calls using clear and professional language, and answer telephones using appropriate telephone etiquette.
•Assist with typing of the Banquet and Sales correspondence, i.e. answering mail, confirming banquet arrangements, menus, memos etc.
•Compose, publish and distribute Banquet event order, Banquet Function Plan to all department heads and personnel who are involved in servicing banquets function.
•Sending Banquet event proposals to the guests and being in timely contact with them.
•Call customers to remind before for cut-off dates.
•Ensure prompt responses for all enquiry through telephone, fax and emails.
•Coordinate with Banquet operations on a timely basis to ensure complete customer satisfaction.
•Perform all duties as deemed necessary for the success of the department.
Call center - Filing - Cashier - Papering workshop.
Organization &