Abubakar Iqbal

• Administered Azure, Entra ID, Azure AD Connect, Exchange Online, Group Policy, enterprise identity services, Intune,
Conditional Access, and Microsoft 365 for 1, 000+ users.
• Resolved Tier III issues across Azure, Exchange Online, Intune, VPN, DNS, and hybrid identity environments.
• Developed SOPs, runbooks, and IT Glue documentation to standardize IT operations.
• Automated user provisioning, Exchange Online, Intune, and Microsoft 365 administration using PowerShell and
Microsoft Graph.
• Reduced software costs by $74K+ through licensing optimization and platform migrations while administering M-Files,
Enertia, OpenInvoice, and EnergyLink.

• Supported enterprise Windows, macOS, network, and VPN infrastructure.
• Delivered Tier III support and partnered with vendors to resolve critical infrastructure issues.
• Administered Apple Business Manager (ABM) and Apple Device Enrollment (ADE) for secure iPad deployments.
• Deployed and configured enterprise iPads for branch operations.

• Supported 17+ client environments across healthcare, energy, financial, legal, and SMB sectors.
• Administered Active Directory, Microsoft Entra ID, Microsoft 365, Group Policy, and hybrid identity environments.
• Deployed Microsoft Intune and hybrid Azure AD solutions for endpoint management.
• Automated user provisioning, software deployments, and administrative tasks using PowerShell and ConnectWise .
• Managed RBAC, security groups, user access, disaster recovery, and endpoint lifecycle management.
• Provisioned IT infrastructure for new facilities, including network racks, endpoints, printers, scanners, and VoIP systems.
• Served as a Tier II/III escalation engineer for complex Microsoft infrastructure issues.

• Provided Tier I/II support for Windows desktops, laptops, printers, and peripherals.
• Assisted with Active Directory account administration, password resets, and user provisioning.
• Installed, imaged, and configured Windows workstations and enterprise software.
• Supported network infrastructure, including switches, routers, VPNs, DNS, and DHCP.
• Performed hardware upgrades, operating system deployments, and endpoint troubleshooting.
• Assisted senior engineers with Microsoft 365 deployments and infrastructure projects.
• Documented technical procedures and resolved support requests through the ticketing system.