abu bakar khawaja

In charge Customer Services at Meezan Bank Ltd

• Pakistan - Lahore
• My current job since September 2007

• Manage and maintain an exceptional customer experience throughout the entire branch.
• Manage all operations for the branch.
• Ensure entire banking center is in compliance with all applicable laws, regulations, bank policies and procedures.
• Ensure daily deposit review is in place for both the platform and Branch Associates.
• Ensure proper controls are in effect for placing deposit items holds, as needed.
• Prepares for audits by overseeing all paperwork.
• Develop and maintain teamwork with the Manager in the managing of sales.
• Retain and grow customer base by offering relationship banking.
• Open new accounts and cross-sell to new and existing customers.
• Supervise cross-sell by ensuring sales personnel is using account opening and follow-up processes effectively.
• Acquire, retain, and expand customer relationships.
• Develop strategies to grow the client base and implement appropriate sales plans to target.
• Respond to and Resolve “escalating” customer inquiries and problems pertaining to consumer deposit and lending accounts.