Maintenance Technical Supervisor
Olayan Group
مجموع سنوات الخبرة :28 years, 3 أشهر
• Ensured high quality, competitive service to guarantee customer's satisfaction.
• Ensure timely and quick maintenance and repair of customer’s Photocopier or Fax by means of exact diagnosis and repair order preparation.
• Advise customers of the type, range and cost of the repair order after machine handover.
• Follow up incomplete work and service calls.
• Ensure services quality, safety requirements and working principles within area of responsibility.
• Maintain good customer relationships and resolves complaints regarding services.
• Owner and Founder of the institution (private) which deals in selling Computers and Photocopiers, Fax Machines and provide after sale services.
• Planned and executed the institution’s direction and growth based on the feasibility study and the market trends.
• Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff ( started with 3 staff members), communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results, developing incentives; developing a climate for offering information and opinions.
• Created the business strategic plan of the institutions.
• Established budgets, and results measurements, allocating resources; reviewing progress; making mid-course corrections.
• Builds the institution image based on the ethical business practices and best customer satisfaction.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge of the staff by samples of the institution customers, reviewing professional practices with staff; establishing personal networks.
• Deliver outstanding sales growth by increasing business with existing Clients and developing / fostering new ones
• Maximize client satisfaction.
• Ensure that the Client's interests are vigorously protected by supervising contract compliance, royalty reporting, collections, branding and product approvals
• Developed close relationship with retailers.
• Set the budgets and targets and monitored the company's performance
• Provided guidance and strong leadership on the day-to-day operations
• Monitor and implement operational procedures for efficient workflow