Sales Supervisor
FLYDUBAI
Total years of experience :15 years, 5 Months
the team of Sales Agents, Cashiers, compiling shifts, arranging system training.
•Making sure attendance and quality levels are met by all sales agents.
•Training all new and existing Sales Agents for flydubai product and offers.
•Solving the problem during the shift.
•Ensure all reports are compiled by shift and submitted to retail manager or finance departments for processing.
•Issuing/ re-issuing staff uniform ensures staff groomed as per flydubi grooming standard
Maintaining staff error log.
•Making new bookings, modifying existing bookings, issuing tickets on flydubai flights as per customer request
•Providing customers with information about flydubai flights, schedules, product, terms and conditions
•Guiding customers on destinations flydubai operates to
•Selling ancillary products provided by flydubai to customers visiting flydubai sales shop such as UAE visa, Insurance, Hotel, Rent-a-car etc
•Collecting cash or other form of payments and properly reporting these to supervisor and/or retail manager
•Handling of Commercial visa process which involves validation of visa application details submitted by the passengers/agents
•Handling visa deposit refunds to passengers as per requirement
•Submitting daily sales reports to Supervisor and/or Retail Manager
•Prepare periodic/adhoc reports for use by commercial department
•Rebooking passengers affected by flight disruptions or cancellations
•Co-ordinate with agency support, reservation support or airport services as and when required
•Updating ‘OK to board’ message on Radixx and stamping the visa copy as per government regulations.
a high level of assistance to project members and leaders to ensure projects are carried out to plan, through data compilation, base-level analysis, report generation and project tracking and communication. Drafts reports that include schedules, tasks, deliverables and budget. Compiles metrics relating to IT project success and risks.
•Integrates project data for decision makers. Administers and maintains project management software and tools. Organizes and publishes project related documentation in various sources.
•Tracks costs and performance, service levels and other metrics required to ensure project goals and objectives are met.
•Participates in special projects as requested. Gathers research and generates reports as needed. Notifies project participants on timelines and completion dates.
•Prepares and submits expense reports. Tracks financials of the department and ensures expenditures are within budget and balanced. Routes capital expenditures for the appropriate approval. Serves as point of contact for invoice queries.
•Maintains schedule and calendar of assigned director. Screens correspondence and telephone calls as necessary. Prioritizes mail and email and responds to correspondence as appropriate. Coordinates team events meetings and events by providing administrative support.
•Makes necessary travel arrangements and prepares travel itineraries for the department.
•Tracks all departmental hardware and software. Orders and maintains an inventory of office supplies. Coordinates maintenance and servicing of copiers, printers and fax machines.
•Supports management by coordinating new hire orientation, maintaining ID and badge administration for assigned departments, and coordinating payroll transactions
remittance money transfer sending and receiving by carrying out all foreign currencies exchange activities all through using western union system.
•Effectively understand features and benefits of all Foreign Currency product lines to use selling skills to increase the average transaction value
•Meet all productivity standards set by Management (monthly targets/goals)
•Responsible for maintaining the highest level of customer service
•Able to complete all day end procedures and maintain customer files (as needed)
•Responsible for identifying the warning signs of questionable transactions and mitigating possible effects of these deals with Management
•Ensure that all compliance requirements and regulations are being adhered to daily
•Responsible for managing risk and acting in accordance with guidelines set forth in the Core Risk Standards
•Responsible for appropriate attire and overall professional attitude to customers and team.
courses: & Training •PMP for beginners from PMI institute. • Cisco Certificate Networking Associate (CCNA). •Practical Training: Arc View, Arc GIS and Auto Cad.