Customer Service Representative
Derby Marketing
Total des années d'expérience :9 years, 2 Mois
- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Duties included dealing with our client’s cash at daily basis in manner of withdrawals and deposits. Moreover, made daily transactions in their accounts by follow strict bank’s regulations and guidelines.
- Protect our client’s sensitive data and monies entrusted. While, “upsell” customers on the bank’s newest products.
- Open new bank accounts according to laid down rules and guidelines.
- Improve customer’s banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.
- Prepared raw data to entering, cleaning, testing and reporting in Statistical Packages such as SPSS, R and R Studio.
- Aggregated critical information such as GDP, Inflation an unemployment rate from ministries and different government institute to be included in reports, studies and paper. After, verify and make sure the information is correct.
- Writing paragraphs in Reports and Papers about graphs, hypothesis test conducted on data. Nevertheless, results found from data.
Research Paper: The topic was categorical data analysis under entitled “Log-Linear Models for Sudan Labour Market Using Sudan 2008 Census Data”. The aim is to overcome the lack of data availability in labour market field in Sudan. The objective is to understand the dynamic of labour market by introducing the concept of log-linear model.
Graduate project in Risk Analysis and Risk Measurement. The aim was to provide the Historical Simulation Value at Risk “HS VaR” as scientific method that is positive, easy, accept indeed, and change with the condition. Stable in calculate the financial and market risk. Project allows me to extend my skills in analysis software, such Excel and SPSS. I achieved excellent marks for this project.