ERP Project Manager/ IT Infrastructure Specialist
Union Properties
Total des années d'expérience :21 years, 0 Mois
• Managing UP ERP implementation Project
• Design & manage UP disaster recovery site project.
• Improve UP IT support for the users & subsidiaries.
• Revamp UP Datacenter with latest technologies & networks.
• Virtualize UP Datacenter using Microsoft Hyper-V.
• Managing UP website revamp project.
• Managing project for UP subsidiaries website revamp.
• Managing a project for revamp IP telephony.
• Improved UP Sites connections infrastructure.
• Improve UP IT technologies with some Initiatives.
• Built Methaq Takaful Datacentre with the latest infrastructure technologies.
• Improve Methaq B2C online sales by some IT initiatives & digital marketing plan.
• Leading the project of web site development, improvement and integrating it with some new online services.
• Initiate a digital marketing plan for the company which improves direct sales.
• Designing & Implementing a disaster recovery plan for Methaq infrastructure.
• Improving the performance and security of Methaq public application & web site (methaq.ae).
• Signing an agreement with network international (NI) payment gateway for online payments and online policy purchasing.
• Leading the initiative of integrating Methaq applications with SMS gateway for customer notifications and renewals.
• Managing a project for desktop virtualization system for the company to virtualizes entire desktops & laptops on SANs and blade servers.
• Designing the infrastructure for all Methaq branches and connecting it together in a secure network.
• Securing the servers and public web site with cost effective solutions using free open source application.
• Managing a project for implementing a Voice over IP (VOIP) telephone system with the network using Avaya PBX and Avaya IVR.
• Managing a project for upgrading the servers to use IBM SAN, and using NAS storage for backup
• Implementing an open source solutions for DNS servers.
• Design and implement an open source ticketing system for customer support.
• Design a document management system for policies, Faxes and scanned documents.
• Integrating all the branches with the main branches for data accessing.
• Reducing faxes expenses by implementing electronic fax solution.
• Supervising system administrators and help desk staff.
• Implementing incident and problem management system.
• Implementing a policies and procedures for the helpdesk support.
• Managing networks for 800+ users on 8 sites.
• Upgrading S.S. Lootah Head Office Network to 10 Gbps backbone and implementing dynamic Vlans assignment based on MAC Address and some policies.
• Implementing a Secure wireless network for S.S.Lootah Group Head Office using HP Procurve wireless devices and integrating it with the local network.
• Integrating Avaya IP phones with the new network and assigning the phones and the PCs to their Vlans dynamically.
• Configuring ISA server 2006 enterprise edition and implementing policies in it.
• Configuring Central & replicated WSUS Servers (Windows Server Update Services) to deploy the updates for the users in all the sites.
• Configuring RDS (Remote Deploy Server) for formatting and reloading the operating systems through the network.
• Configuring a central & replicated antivirus Servers to manage the virus detection in all the sites.
• Configuring web hosting server with Windows Server 2003 Web edition to hosts www.lits.ae .
• Implementing a redundant & cost effective messaging solution using Microsoft exchange server 2007.
• Connecting all the branch offices together using MPLS from Etisalat.
• Connecting the entire branch offices to one domain controller for managing polices and deployment remotely.
• Implementing new network for the educational group in S.S. Lootah Group with dynamic Vlans assignment and secure wireless network for more than 500 users.
• Configuring Microsoft IAS Server to manage polices & authorization in the network.
• Configuring Hp Procurve Manager (PCM, IDM) to control the network.
• Managing Unix Server which is handling apache and BIND Services.
• Leading help desk team of 4-6 engineers.
• Supporting the whole group of 1000 computers.
• Troubleshooting network issues
• I was supporting more than 500 users in educational group which is including (Dubai Medical College, Dubai Pharmacy College and two schools for boys and girls).
• Troubleshooting network problems like switches and network components.