أبو بكر سليمان, IT Office

أبو بكر سليمان

IT Office

emergency life support

البلد
قطر - الدوحة
التعليم
بكالوريوس, Information Technology
الخبرات
2 years, 11 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :2 years, 11 أشهر

IT Office في emergency life support
  • السودان - الخرطوم
  • أشغل هذه الوظيفة منذ نوفمبر 2022

• Supporting the IT administrator in all daily activities, including the managing of the the information technology system (software and hardware)
• Providing the level helpdesk support for end user, registering and checking tickets on the helpdesk tecketing software and documenting in English language the activities performed for each ticket before closing it.
• Providing basic installation and maintenance of IT Devices.
• Provideng Network maintenance, such as connecting and checking network cables, Wi-fi signal, etc.
• Managing of land Line and Mobile Phones included the management of SIM cards and relationship with provider
• Dealing with the administration of daily activities such:
• Update the inventory when needed
• Check the Helpdesk ticketing software queue
• Check the status of toner consumption and order if needed
• Check the status of health of IT Devices LAN
• Add and remove users from the Networks
• Maintain the inventory of ICT equipment and keep track of movements of ICT equipment
• Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups
Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, and Switches, Patchpanels, Access points, to prevent faults occurring.

technical support في المحيط
  • السودان - الخرطوم
  • مارس 2022 إلى أبريل 2022

Incorporated new technologies into existing systems to improve information management and
security
 Directed staff in providing quality support to all system users.
 Organized routine maintenance to keep computer systems performing effectively and secured
against unauthorized access.
 Directed and planned installation and maintenance of computer hardware and software.
 Service After sales ERP System

technical support في Albarbary Group
  • السودان - الخرطوم
  • يونيو 2021 إلى ديسمبر 2021

• Install and perform minor repairs to hardware, software, and peripheral equipment, following
design or installation specifications
•Maintenance and monitoring of computer networks and system
• Assist with the installation of the software packages, basic repair/maintenance of computer
hardware and telecom equipment
• Add and remove users from the Domain
• Responding to call-outs in a timely fashion
• Wi-Fi and LAN connectivity support, configuration, and troubleshooting
•User accounts and mailboxes setup and management
• Maintain IT asset inventories, keeping track of the life cycle of all IT equipment

IT Helpdesk في Nahda College
  • السودان - الخرطوم
  • نوفمبر 2020 إلى مايو 2021

 Provide support for stand-alone and LAN PC users, including upgrades, installation,
troubleshooting and maintenance.
 Provide support for assigned units of all network components including network accessories,
lines, cabling, PCs, servers, printers, ATMs, and machines and be ready to backup team
members in support calls.
 Maintain asset movement documents and databases.
 Maintain equipment or coordinate with vendors to ensure high availability and service levels.
 Maintain maximum system up time for maximum end-user productivity.
 Provide Desktop Computing Support for hardware and software.
 Apply software patches/ upgrades and respond to user requests as needed.
 Diagnose problems with hardware (PC desktop or server).
 Repair or upgrade any printer or PC.
 Supervising e-learning in the college and providing technical support to lecturers

الخلفية التعليمية

بكالوريوس, Information Technology
  • في Nahda College
  • أكتوبر 2020

Specialties & Skills

Microsoft Office
Enterprise 2.0
Computer Hardware Troubleshooting
Operating Systems
Windows Server
Microsoft Office
IT Technical Support
Hardware
Customer Service
Installation
Technical Support
Desktop Support
Outlook
PC Networking
Experience with enterprise class network troubleshooting
Ability to complete tasks in both a professional and timely manner with minimal supervision.
Ability to work on multiple priorities and/or support cases simultaneously
Ability to build positive and collaborative relationships inside and outside the organization
Understanding of Trouble Shooting techniques and methods.
Microsoft technologies including; Windows 10, Microsoft Office 365, Microsoft Teams and OneDrive,
Active directory

حسابات مواقع التواصل الاجتماعي

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

Helpdesk & Technical Support (تدريب)
معهد التدريب:
KYM
تاريخ الدورة:
August 2022
المدة:
80 ساعة
MCSA 2016 (تدريب)
معهد التدريب:
KYM
تاريخ الدورة:
January 2022
المدة:
60 ساعة
Red Hat (تدريب)
معهد التدريب:
KYM
تاريخ الدورة:
December 2021
المدة:
30 ساعة
CCTV (تدريب)
معهد التدريب:
KYM
تاريخ الدورة:
October 2020
المدة:
15 ساعة
CCTV (الشهادة)
تاريخ الدورة:
October 2020

الهوايات

  • قراءة روايات
  • السباحة