Branch Operations Manager
Kafco kitchens & furniture
مجموع سنوات الخبرة :20 years, 11 أشهر
Optimized staff productivity by managing inter-team conflict
resolution, yearly performance reviews, hiring and terminating
processes, training initiatives, scheduling, time and attendance.
Follow up manufacturing orders and send them to factory & Arrange
schedules for customers.
Received superior customer service satisfaction scores for consecutive
quarters.
Engaged employees in business processes with positive motivational
techniques.
Developed standard operating procedures.
Maintained friendly and professional customer interactions.
Uncovered and resolved strategic and tactical issues impacting sales
management and business operations.
Gathered and reviewed customer feedback to improve operations.
Implemented strategic plans as well as contributed to evaluation and
analysis of business objectives.
Increased client retention by providing superior customer service.
Cultivated member loyalty by delivering flawless service to foster client
retention.
Follow up manufacturing orders and send them to factory & Arrange
schedules for customers;
Increased efficiency and effectively supervised team members to
ensure optimal productivity.
Improved operational efficiency by recruiting and developing top
talent to drive growth initiatives.
Divided and categorised cargo received and redirected shipments in
response to customer requests.
Monitored and managed stock levels, delivery times and transportation
costs to adhere to clients' specifications.
Implemented strategic plans as well as contributed to evaluation and
analysis of business objectives.
Increased client retention by providing superior customer service.
Cultivated member loyalty by delivering flawless service to foster client
retention.
Controlled inventory transactions to reconcile ordering processes with
demand forecasts.
Supervise installation and provide help and advice to technicians to
finish job.
Conferred with other managers, technical personnel and team leaders
to coordinate efficient site work and maintain tight schedules.
Completed visits before, during and after installations to assess quality
and performance.
Coordinated materials purchasing, documentation and testing for
installations.
Scheduled timelines of operations and work teams.
Final delivery of project after work of matching items and absence of
any defects in items or in installation.
Inspected set sample of products for defects, ensuring compliance with
design standards.
Thoroughly reviewed incoming materials against specifications,
rejecting materials, components and finished products.
Documented findings from assessments, tests and reviews, producing
reports for management review.
Assessed incoming parts for adherence to production requirements.
Observed staff behaviours and practices, ensuring statutory health and
hygiene levels are met.
Supervise installation and provide help and advice to technicians to
finish job.
Conferred with other managers, technical personnel and team leaders
to coordinate efficient site work and maintain tight schedules.
Completed visits before, during and after installations to assess quality
and performance.
Coordinated materials purchasing, documentation and testing for
installations.
Scheduled timelines of operations and work teams.
Supervise installation and provide help and advice to technicians to
finish job.
Conferred with other managers, technical personnel and team leaders
to coordinate efficient site work and maintain tight schedules.
Completed visits before, during and after installations to assess quality
and performance.
Coordinated materials purchasing, documentation and testing for
installations.
Scheduled timelines of operations and work teams.
Managed over 30 customer calls per day
Supervise progress of work at site.
Closely managed site operations, keeping team production at optimal
pace.
Administered budget, tracked expenses and documented changes for
accurate cost controls.
Coordinated site deliveries, making sure necessary equipment and
materials were in good supply.
Carried out regular quality inspections, ensuring work met required
standards set by project briefs.
Installed and configured hardware accessories including to maximise
usability.
Installed drivers for computer hardware and accessories, thoroughly
testing to ensure correct setup.
Set up and tested of network and printers.
Provided customers with detailed, accurate cost estimates of repairs
and upgrades of hardware inspection.
Training Course