Aby Thomas توماس

IT Consultant (Technology and Services)
 Design and Develop IT Infrastructure Services.
 Work as a Project manager and IT consultant to design and deploye IT infrastructure for the Hospital.
 Implement Hospital ERP solutions including HIMS, HRMS, Finance Module and PACS.
 Design the Low voltage systems, Network Infrastructure (Routing Switching, Security and Voice), BMS and Access control (Bio-metrics, CCTV), IT Infrastructure (Server farm, Storage and Backup, Virtualizaton Disaster Recovery, UTM for Server farm), Hospital and Office applications (MS Office suite, Office 365, SAP modules), Web development (Hospital Website Front end and ERP integration), VM ware for Complete virtualization of IT Infra.
 Design the Support systems for the Hospital IT infrastructure like professional Services and Managed services which includes CMDB and Proactive/Reactive monitoring for stipulated devices according to their high availability requirement.
 Vendor Management and Deal negotiation.
 People Management, Asset management, day to day IT support for end users.

Managing IT Operations within the Organization.
Provide solution to any complex IT related challenges in the organization. Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
People management.
Project Management.
Consulting.
Data center Management and design.
Manage information technology and computer systems
Plan, organize, control and evaluate IT and electronic data operations
Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Design, develop, implement and coordinate systems, policies and procedures
Ensure security of data, network access and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Audit systems and assess their outcomes
Preserve assets, information security and control structures
Handle annual budget and ensure cost effectiveness

Providing technical support for Enterprise customers. Solutions for issues related to networking products like Routers, Switches, and Access points. Worked also on multiple OS and desktop applications relating to network connectivity. Prepared technical documents for networking products. Handled network infrastructure devices and equipment. As per company requirement used different methodologies to increase performance and reliability of the network infrastructure. Review changes to network configuration for technical accuracy and impact. Installed different software, hardware and equipment in company.
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Monitoring network engineering performance and ensure system availability and reliability
Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
Ensure the integrity of high availability network infrastructure to provide maximum performance for their users.
\Manage differrent types of network like LAN, WAN, MAN, WLAN, SAN, VOIP, SOC.

Worked as technical support Associate for end customers of our clients COVAD, AT&T, AOL who are internet service providers.
Handle back office provisioning and De-provisioning of Internet circuits.

IT:
providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritising and managing many open cases at one time;
rapidly establishing a good working relationship with customers and other professionals, such as software developers;
testing and evaluating new technology;
conducting electrical safety checks on computer equipment.