Abyan أبو بكر

o Writing quotes and negotiating the terms with brokers and clients
o Preparing insurance policy terms and conditions
o Coordinate with the brokers on policy renewal, claims, quotation and other information related to the client for the issuance of insurance policy.
o Prepare and maintain claims, underwriting and re-insurance records in a systematic manner to ensure efficient reference and prompt retrieval as required.
o Provide support in evaluating and assessing risks and properly evaluating proposals.
o Prepare monthly and computerized reports which will assist the management in effectively meeting the company's objectives
o Organize and maintain all computerized and manual records to ensure smooth flow of work
o Keep informed on all matters related to data processing as well as relevant information related to the various classes of business being handled by the company.

o Attracts potential customers by answering product and service questions; suggesting information about other products and services.
o Opens customer accounts by recording account information.
o Maintains customer records by updating account information.
o Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
o Maintains financial accounts by processing customer adjustments.
o Recommends potential products or services to management by collecting customer information and analyzing customer needs.
o Prepares product or service reports by collecting and analyzing customer information.
o Contributes to team effort by accomplishing related results as needed
o Obtains client information by answering telephone calls; interviewing clients; verifying information.
o Determines eligibility by comparing client information to requirements.
o Establishes policies by entering client information; confirming pricing.
o Informs clients by explaining procedures; answering questions; providing information.
o Maintains communication equipment by reporting problems.
o Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
o Updates job knowledge by studying new product descriptions; participating in educational opportunities.
o Accomplishes sales and organization mission by completing related results as needed.

Responsibilities

o Devising and maintaining office systems
o using content management systems to Post and update Jobs into the Companies websites
o sorting and distributing incoming post and organizing and sending outgoing post
o Edit candidates C.v's refereed by consultants to make preferred details easy to point out.
o Handling client enquiries and and Assist on Companies recruitment procedures.
o Answering telephone calls
o Maintaining diaries
o Arranging appointments
o Taking messages
o typing and word processing
o Filing
o Organising and servicing meetings (producing agendas and taking minutes)
o Managing databases
o Prioritising workloads

Achievement
o Interpersonal skills and Team working skills
o Organisational skills
o Negotiation skills
o Communication skills
o MS office Skills

Responsibilities

o Handling correspondence
o Co-ordinating mail-shots and similar publicity tasks
o Staff Training. Ensure the Team is updated on the new launches and Train them on them.
o Stock control, Incharge of all incoming and out going stock
o Brand control
o In charge of Customer service for the Store
o In charge of Achieving Store target

Achievements

o Handled the Responsibility of a Whole New Showroom,
o Able to Handle Customers Complain and solve it as soon as Possible.
o Could Ensure the Store Reached its Monthly Target.
o Handled all the Legal Documents of the Store.

Responsibilities

o Greet customers and ascertain what each customer needs.

o Describe merchandise and explain use, operation and care to customers.

o Arrange and display merchandise to promote sales.

o Preserving customer service standards an Achieving set targets.

o Supporting Team Members and Representing the Company.

o Receiving incoming Email and Answering out going Emails from Top Management

o Customer services

o Handling client enquiries and Maintaining databases

Achievements

o I am able to operate the cash register, count money, and make deposits.

o I also have the ability to handle personal targets, demonstrate drive and initiate to attain them.

o I can handle customer complains in a very professional manner.

o I have excellent interpersonal skills, confident and enthusiastic

Responsibilities

o Answer calls professionally
o Respond to customer inquiries
o Research required information using available resources
o Handle and resolve customer complaints
o Provide customers with product and service information
o Enter customer information
o Process orders, forms and applications
o Identify and escalate priority issues
o Route calls to appropriate resource
o Follow up customer calls where necessary
o Complete call logs.

Achievements

o Proficient in relevant computer applications
o Good keyboard skills
o Knowledge of sales principles and methods
o Knowledge of customer service principles and practices
o Knowledge of call center telephony and technology
o Sales experience.

Responsibilities

o Preparing Monthly Pay Roll for Approximately 200 Employees.
o Provide secretarial services like taking dictation, preparing letters and reports and other correspondence.
o Maintain contact data and maintain up-to-date information.
o Additional duties involve attending to telephone calls and travel arrangements.
o Sorting and distributing incoming posts and organising and sending outgoing posts.
o Prepared monthly closing entries for cash book.
o Preparing annual reports for VAT returns such as P&L and Balance Sheet.

Achievements

o I have been able to prepare Monthly Payroll, Prepare annual reports for VAT, Receive and screen incoming mails,
o Maintain contact data and maintain up-to-date information

Responsibilities:

o Attend to customers call and assist their needs.
o Book customers’ required materials.
o Follow up customers’ production status.
o Managing and Maintaining Budgets.
o Ordering and Maintaining equipment Supplies
o Receiving incoming Email and Answering out going Emails

Achievements

o Expert in Software Packages, E.g. Word, Excel and PowerPoint.
o Excellent communication skills - all types of correspondence.
o Sales coordination.