آسر الشامي

• Provide administrative support to the office team, ensuring smooth daily operations.
• Manage incoming and outgoing correspondence (emails, letters, and documents).
• Schedule meetings, maintain calendars, and coordinate appointments.
• Prepare reports, presentations, and document updates with accuracy and confidentiality.
• Maintain filing systems (physical and digital) and ensure proper document organization.
• Assist in data entry and record keeping, ensuring information accuracy.
• Coordinate with departments and external vendors to support office activities.
• Handle phone calls and respond to inquiries professionally.
• Order office supplies and assist with inventory tracking as needed.
• Support onboarding and administrative tasks for new employees.

• Assisted clients directly and provided a professional, welcoming service.
◦ Identified client needs and created personalized travel plans.
◦ Advised clients on destinations, visas, and travel requirements.
◦ Arranged flights, hotels, tours, and transportation bookings.
◦ Followed up with clients before and during travel to ensure satisfaction.
◦ Handled travel issues, changes, and emergencies quickly and calmly.
◦ Maintained strong client relationships and encouraged repeat business.
◦ Communicated with airlines, hotels, and suppliers to secure best options.
◦ Promoted travel insurance and additional services.
◦ Kept accurate booking records and processed payments.

• Arrange domestic and international flight bookings for clients.
• Reserve hotel accommodations, tours, and transport services.
• Ensure all bookings are confirmed accurately and on time.
• Design customized travel packages based on clients needs and budget.
• Provide detailed itineraries and travel advice.
• Guide clients through visa requirements for various destinations.
• Advise clients on suitable travel insurance options.
• Submit visa applications and follow up with embassies or consulates.
• Answer client inquiries by phone, email, or in person.
• Promote agency services to achieve individual and team sales goals.
• Book Haramain and other High-Speed Train tickets for all destinations accurately
and efficiently, ensuring smooth coordination with clients.
• Process and issue electronic visas (E-Visas) for various countries in compliance
with official requirements and procedures.

• Arrange domestic and international flight bookings for clients.
• hotel accommodations, tours, and transport services.
• Ensure all bookings are confirmed accurately and on time.
• Design customized travel packages based on clients needs and budget.
• Provide detailed itineraries and travel advice.
• Guideclients through visa requirements for various destinations.
• Advise clients on suitable travel insurance options.
• Submitvisa applications and follow up with embassies or consulates.
• Answer client inquiries by phone, email, or in person.
• Promote agency services to achieve individual and team sales goals.
• Book Haramain and other High-Speed Train tickets for all destinations accurately
and efficiently, ensuring smooth coordination with clients.
• Process and issue electronic visas (E-Visas) for various countries in compliance
with official requirements and procedures.
• Effectively managed a high volume of customer profiles using CRM software to
streamline the reservation process.