Reception And Office Administrator
g angel motors
Total years of experience :8 years, 11 Months
●Handling company finances
● Checking emails and dealing with queries over the phone
● Ordering car parts for motor companies
● Making sure that car parts for our clients are delivered on time and
Available
● Arranging parts deliveries
● Updating computer records using database
● Updating clients data and invoices
● Updating transaction records and assisting with payroll
● Keeping records of invoices and tax payments
● Making sure that all car parts ordered are correct
● Keeping records of monthly transaction for reporting
• Data Capturing cients information into the system
• Process data fairly and lawfully
• Managing master data, including creation, updates and deletions
• Processing confidential data and information according to guidelines
• Generating reports from single or multiple systems
• Providing technical expertise on data storage structures, data mining and data cleansing
• Verified accuracy of data before and after entry into system.
• Updated procedural manual to increase department efficiency.
• Oversaw department quality control for team work.
• Logged project starts milestones and completions.
• Stored retrieved and maintained data.
• Utilized strong project and time management skills to ensure all projects were completed on time
• Added new material to file records and created new records.
• Produced monthly reports using Excel spreadsheet functions.
• Obtained scanned records and uploaded them into the database.
• Entered numerical data into databases in a timely and accurate manner.
• Inspected database errors and resolved discrepancies.
• Compile statistical information for special reports.
• Taking calls, screen and forwarding any incoming
• Phone calls while providing basic information when needed
• answering or referring inquiries
• monitoring logbook, issuing visitors badges
• welcome visitors by greeting them, in person
• Receive and sort daily mail/deliveries/couriers
• update appointment calendar schedule meetings/appointments
• perform other clerical receptionist duties such as
• Filing, photocopying, collating, faxing
• Data capturing etc
• Process orders, forms and application
• Provide information regarding products or services of the company
• Update employee attendance and visitors’ records
• Perform basic bookkeeping and records keeping duties
• Update shift diaries and report maintenance issues
• Assist in resolving clients’ issues and complaints
• Manage inventory of office suppliers and equipment
• Order supplies and equipment when required
• Doing inbound calls to clients to join Absa Reward and to explain how it works,
• To make sure that I reach the target for the day or work extra mile.
• Respond on client’s complaints and make sure that our client they understand the product and give them time to ask questions in a language them comfortable with.
• Handle customer inquiries both telephonically
and by email
• manage and resolve customer complaints
• Enter new customer with product and service information
• update exiting customer information
• identify and escalate priority issues
• follow up customer calls where necessary
• document all call information according to
standard operating procedures
• Complete call logs
• Produce call reports
• follow up on initial contacts
• complete records of telephonic interactions
Orders and accounts
• maintain customer/potential customer data bases
• obtain possible customer leads
• take customer through the sales process
• describe products and services
• identity and overcome objectives
• compile reports on overall customer satisfaction
• inform customer of deals and promotions
• handle product recalls
• generating sales leads that develop into customers
●Managing tasks and notes ● Working on networks ●Exploring computer environments ●Formatting text, formatting paragraphs ●Controlling text flow ●Performing calculations ●Creating presentations ●Inserting charts in a presentations ●Creating a basic worksheet using excel ●Adding tables , inserting graphic objects
