IT-Field Engineer
Diyar United Company
مجموع سنوات الخبرة :13 years, 1 أشهر
Sharq, Kuwait
• Streamlined workflow by elimination of redundant systems/processes.
• Maximized quality of services implemented in project by introducing auto-
generated feedback reports.
• Managed assets survey for 1500+ employees with precise analysis report,
which followed reducing in 3% of budget cost.
• Led a team of six skilled engineers for contractual PC replacement of all
project users, my commitment resulted in appreciation from higher
management for well-handled project within deadline.
• Ensured customer services are operational by prioritizing assignments
according to involvement, expertise and availability within the specified SLA.
• Built and managed successful client relationships, interacted & ensured all
business needs were met from executives and administration personnel to
end-users.
• Consistently sought out and relied upon for trouble shooting and problem
solving expertise.
• Delivered hands-on Cross training and presentations to more than 12
employees in two months ensured solid working teams.
• Handle communication between project stakeholders
Participated & managed in development for database of Client in company
portal, which reduced complexity of work for operational staff.
• Basic configuration of Data Network like VLANs and IP Routing
• Installation, Maintenance and Up - Gradation of IT network & desktop
infrastructure.
• Formulated a detailed business plan consisting of performance goals, sales
result, retention and client & staff satisfaction.
• Accomplished organization targets by following up on holding member
accountable for achieved results.
• Mentored staff in establishing individual expectation, fostering creativity and
self-motivation by implementing result expectation.
• Participated in the hiring, training and assessment of office staff.
\[Grab your
reader’s attention
with a great quote
from the
document or use
this space to
emphasize a key
point. To place
this text box
anywhere on the
page, just drag it.\]
Worked on Panel for Testing & Commissioning of different models of PCB’s
• Maintenance of daily work done report to Manager.
• Quality control & maintenance of service products.
• Managed database of released & entered component from store room.
• Supervised a team of 5 members for testing.
|
SOCIALMEDIA www.facebook.com/acritesh www.linkedin.com/acritesh GENERALINFO