آدم ادم بن

• Ensure 100% uptime of all IT equipment and resolve issues promptly
- Provide technical support to 50+ staff and students on computers, printers, and projectors
- Maintain computer labs and school network systems
- Install software and troubleshoot hardware/software issues
- Train teachers on basic IT tools and Microsoft Office

• Resolved POS network, software and hardware issues
Part-time: Resolved POS network...

IT Support & P.O.S Technician | Airtel Nigeria | Jan 2013 - Present | Kano, Nigeria

IT professional with 13+ years supporting POS systems, data entry, and customer IT systems.

Key Responsibilities:
1. P.O.S Terminal Support: Deployed, configured, and troubleshot 100+ Airtel Money POS machines. Resolved hardware and software issues daily.
2. Data & System Support: Managed customer database using MS Excel and MS Access. Handled SIM registration, NIN verification, and KYC compliance with 99% accuracy.
3. IT Helpdesk: Provided first-line IT support to 100+ field agents. Troubleshot network, software, and connectivity issues.
4. Reporting: Prepared daily, weekly, and monthly reports using MS Excel and PowerPoint for management.
5. Compliance: Ensured all customer data capture meets NCC and CBN KYC regulations.
Provided technical support for 100+ POS terminals and mobile banking systems
• Strong customer service skills with 13+ years experience handling walk-in customers
• Experienced in network troubleshooting, hardware maintenance, and software installation.
Part-time: Resolved POS network...

• Edited, mixed and mastered audio tracks for clients

• Managed data entry, records and documentation using MS Word, Excel, and PowerPoint
• Provided technical support to staff and students
• Handled school email management and internet connectivity
• Performed routine maintenance and software installations
- Ensure 100% uptime of all IT equipment and resolve issues promptly
- Provide technical support to 50+ staff and students on computers, printers, and projectors
- Maintain computer labs and school network systems
- Install software and troubleshoot hardware/software issues
- Train teachers on basic IT tools and Microsoft Office