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Adam Hatem, Customer Service Agent

Adam Hatem

Customer Service Agent·Teleperformance

Egypt

Bachelor's degree, Automotive Department

Work experience

Total years of experience: 2 years, 5 months

Customer Service Agent

June 2023 - September 2023

Teleperformance

Cairo, Egypt

June 2023 - September 2023

• Worked as a call center agent handling customer inquiries and support.
• Completed 9-hour shifts in a high-paced environment, maintaining quality and professionalism.
• Developed communication, problem-solving, and multitasking skills.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Waiter → Captain

January 2019 - January 2021

Ramy El Qadi Restaurant

Cairo, Egypt •Remote

January 2019 - January 2021

• Started as a waiter at age 16, promoted to captain after demonstrating leadership and
problem-solving skills.
• Worked 10-12 hours daily, gaining resilience under pressure.
• Handled customer service and ensured smooth dining experiences.
• Experienced in teamwork, conflict resolution, and handling high-pressure situations efficiently.
Company industry:
Accounting
Job role:
Hospitality and Tourism

Education

El-Shaheed Ahmed Hussein Fahmy Military Technical Secondary School

January 2025

January 2025

Bachelor's degree, Automotive Department

Egypt

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RESILIENCE
Intermediate
RESILIENCE
Intermediate

Hobbies and interests

Skating