Volunteer Web Designer
Apt Choices Limited
Total years of experience :13 years, 11 Months
- Research WordPress themes and plug-ins required for specific projects.
- Get business referrals from contacts within the Travel Management sector and Social Networks (LinkedIn, Tweeter and etc.).
- Create web banners.
- Creating WordPress websites with assistance from E-Commerce Manager.
- Testing and assessing the app
- Research online Smartphone satchel/holster providers to identify suitable suppliers for App4Care to recommend on our website.
Sign-up for their affiliate systems so we can make commission on every sale.
Add the affiliate links to the App4Care website.
- Testing and assessing the App4Care app
- Export a contact database from a web based CRM (Zoho) system
- Optimise the image alt text and image title text on certain pages of the App4Care website.
- Add keywords to YouTube tutorial videos
- Assess the website security for www.app4care.com
- Perform an email submission campaign to app review websites and manage their responses
as well as campaign success
- Research relevant Twitter users and engage with them by following, rewriting, etc.
- Register App4Care in online and offline directories like Thompsons, Yell, etc.
Through the Company Blue Box Value I was able to improve the performance and operational efficiency; reported directly to either the Director of Solutions Management (GSDO) or the Project Manager.
- Project led mandatory requirements for business functional changes from BK to MK segment status, which ensured that the project met the business objectives within the agreed scope, time and cost constraints.
- Provided 2nd level support resolving complex technical role issues well within the agreed Service Level Agreements (SLAs).
- Assisted on all UAT testing and Robotics Issues.
- Created Speedlist keys for both locations in Eindhoven for UK/NL and BE, creating of Custom Checked Rules for UK market (Easyjet, Eurostar and Amex CAT.35)
- Updated PCC’s within Europe for EMD issuing and OB/OC fees.
Provided support during the difficult transition from QCX mainframe to Correx applications.
- Converted existing routines into Robotics and Automation from QCX for the Interactive Travel Business across Europe dealing with over 200 users.
- Created the new routines to be migrated from QCX to Correx (TRX) across three GDS (Amadeus, Galileo and Sabre) for full automation process.
- Led requirements gathering efforts including research analysis and documentation.
- Created technical specifications for enhancing existing products and creating new technology solutions. Also developed test plans and oversaw product test process.
Day to Day analysis and control of issues concerning various products and applications.
- MIR hosting directly from ATL to Erding (AGM). Also included the encryption of the data. Easyjet interceptor via Galileo, Eurostar purchasing via the GDS, Auto void and refund MIR creation via AGM, deletion of unused client ID’s and PCC’s across EMEA, Travelbytes Itinerary Solutions across EMEA, New Market using Galileo (CH, DE), EU Galileo SDO and GBT GDS Privacy Alignment.
- Developed the Solutions Management portfolio on EMEA level for Business Travel. Supported 2nd and 3rd level support and ownership for the business critical Galileo GDS throughout all deployed EMEA markets.
- Provided metrics on status of problems relating to the assigned solutions, coordinated the creation of solutions documentation and assisted for service level agreements.
- Provided guidance and coaching on support and development to 250 colleagues within SDN, iFOS and other business partners. Acted as Subject Matter Expert.
- Led / drove BAU solutions projects or participate projects for other business travel solutions.
- Run functional, regression and E2E test processes for BAU developments engage and support UAT/Test coordinator
- Developed Robotics / Automation routines for the Interactive Travel Business across Europe.
- Responsibility included robotic routines for new customers and changing to existing routines as part of new projects e.g. implementation of a new Mid or Back Office system.
- Created technical specifications for enhancing existing products and new technology solutions.
- Developed test plans and oversaw product test processes.
- Coordinated development efforts with internal technology partners and/or external vendors.
- Analysed product requirements to identify organisation and technology impacts.
- Designed Custom Check Rules for UK/IE/NL markets - implemented since March 2004.
- Part of the SLC team for Contact Central for UK/IE/NL markets and also part of the Social events committee and ESAT committee.
- Used Galileo and Amadeus CRS systems for all reservations for IBM UK/NL/IE and Schlumberger UK/NL/DE/FR accounts.
- Trained new staff on American Express procedures and on Galileo and Amadeus systems.
- Evaluated, recommended, and implemented automated test tools and strategies.
- Developed, maintained, and upgraded automated test scripts and architectures for application products. Also wrote, implemented, and reported status for system test cases for testing.
- Analysed test cases and provided regular progress reports.
- Arranged conferences with other technical and operation leaders around the world.
English Language and Literature Mathematics Geography History Government & Politics Business Studies