Customer Success Specialist
dcs plus
Total des années d'expérience :8 years, 10 Mois
o Facilitating the offered services & products (Hotels, Tours & Activities)
worldwide
o Negotiating with hotels & service providers for the client’s best interest
o Assisting clients & customers in booking related issues by mediating
between client & provider
o Conducting daily department tasks related to creating credit notes or losses
o Solving service related issues like product defaults or technical errors by
providing adequate solutions to satisfy the end customer while keeping within
company policies
GrayLine Emirates Oman
6 years
o Meeting clients to discuss their Travel, Tourism & Events needs
o Working with global travel agency managers to create annual campaigns to
sell Dubai destination
o Handling Key clients offline requests of FIT (Individual travelers), Groups &
MICE (Meetings, Incentives, Conferences & Events)
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o Preparing, offering & confirming Itineraries/programs for FIT & Groups in
destinations
o Negotiating with clients, solving any problems and making sure deadlines
are met
o Checking and reporting on the Itinerary/program while in destination
o Keeping in contact with the client at all stages of the campaign
o Managing the account’s budget, invoicing & collections with the client
o Prospecting & managing leads pipeline & client database
o Creating promotional campaigns through mass mailing, Office visits & cold
calls
o Customer service & managing representation office
o Preparing, negotiating, closing & executing MICE (Meetings, Incentives,
Conferences & Events) jobs solely
drivers & tour guides
o Solving service related problems & issues on daily basis
o Optimizing on number of staff and service levels required