أديب خان

• Maintain and administrate application security tools.
• Study and evaluate cyber security solutions with ability to fully manage
security project as well as develop solution proposals and project
documentation.
• Ensure all servers and network devices are up to date upon patch
release.
• Work closely with Governance, Risk and Compliance units to apply
recommended security controls.
• Investigate identified security weaknesses in addition to
recommending and applying necessary enhancements.
• Monitor all threats detected by security solution and apply corrective
actions.
• Responsible of Security and Vulnerability assessments and risk
mitigation.
• Responsible of Data backup and restoration.
• Manage the company firewall including Web application firewall.

• Diagnosing and troubleshooting system problems, defining, and coordinating the implementation of solutions individually and with other development and support teams.
• Conducting first-level support and responding to requests for assistance with software, hardware, multimedia, and network.
• Prioritizing urgent requests and ensuring incident follow-up and ticket closure and completing the documentation accurately.
• Configuring employee hardware and setting up new and update existing computers for all employees.
• Clarifying the need of internal client's expectations, demonstrating empathy and urgency, and translating technical information into understandable instructions and propose different solutions to complex issues.
• Escalating to second-level support as needed.
• Collecting and maintaining the problem and solution logs for further analysis.
• Communicating with users in person and remotely to resolve their problems.
• Assisting in the implementation of business applications by offering training and advice to users.
• Assisted in the preparation, testing, design, and editing of Business applications and software.
• Recreating and simulating technical problems experienced by users and resolve them.
• Training new teammates and conducting orientation.
• Getting user machines configured and secure so they can work from home.
• Deploy patches, updates, remove/install programs, force policies as per the management recommendation.
• Supporting vendors and solving end-user-related problems through coordination.
• Performing testing of new Operating System/Software/Hardware as per business functional requirement.
• Supporting the integration of workstation peripherals such as printers, network cards, tap drive, cables, CCTV, WIFI, telephone, etc.
• Verifying the availability of barcode identification numbers on new IT equipment and dispatch to respective locations after an approval from Senior Group Manager, IT.
• Updating the asset records of assigned locations in IT Asset Systems.
• Preparing the assets track report containing updated locations of IT equipment and software installed in workstations.
• Maintaining IT used /disposal assets per location.
• Maintaining a record of obsolete IT equipment at assigned locations and shifting them to workshop and disposal center.
• Maintaining the production environment by monitoring the system and implementing best practices.

• Assisted the business with outstanding and timely service.
• Providing 24/7 escalation support for all incidents and requests related to business criticality.
• Tracking and responding to user requests, documenting symptoms and status information, and providing solutions to known problems using the ticketing system.
• Developing close working relationships with team members to collaborate and share ideas.
• Maintained key relationships within technical teams to inform team members of developments and escalate issues as needed.
• Providing support for MS Teams applications, conferencing, and enterprise voice, as well as iOS and Android devices.
• Aided customers in troubleshooting their environment by using remote sessions. This includes, but is not limited to, Installation issues, best practice configurations, network troubleshooting, and configuration for Windows, Linux, Macs, and UNIX systems.
• Providing support for the full range of hardware and software support, including computers, printers, smartphones, network devices, telephones, and servers.
• Maintaining and updating company social media networks.
• Instructing new users on existing technology and provide orientation.
• Providing individualized training and assistance on demand by management.
• Providing documentation to assist the end-users and standard operating procedures for IT Hardware.
• Provide recommendations about accessing information and support.
• Maintain current and accurate inventory of technology hardware, software, and resources.
• Maintain a maintenance and repair log and troubleshoot all technology issues.
• Provide recommendations regarding the acquisition of technology resources.
• Configuring users/computers according to specifications and company policies.