Team Leader / Store Incharge
Adidas Emerging Markets
مجموع سنوات الخبرة :18 years, 1 أشهر
Adidas Emerging Markets -Dubai, UAE
Designation: Team Leader / Store In charge
Duration: March 2010 till date
Job Profile: ◇ Handling customers and assisting their needs.
◇ Receiving the stock and helping the visual merchandiser.
◇ Handling the cash whilst cashier and making sure the reports tally with the cash in hand.
◇ Deliver personal and team sales targets
◇ Close sales using a consultative approach which advises customers on the range of products available and sellsin the best fit for them
◇ Give impartial advice to ensure customers purchase the right product
◇ Deliver and maintain a quality service at all times
◇ Capture information, record it accurately and input it according to the company quality standards
◇ Handle both incoming Store/Sales calls
◇ Maintain customer relationship duringpre-saleas well as effective post sales feedback, if required.
◇ Develop knowledge of the product range
◇ Contribute ideas and suggestions for store merchandise arrangement.
◇ Follow the guidelines as required for delivering each campaign/promotion
◇ Attend meetings and team briefings
◇ Participate in training and coaching sessions
◇ Assisting the manager and shouldering any extra responsibilities.
Additional Responsibilities
◇ Member of the UAE Stock audit team for Adidas Emerging Markets.
◇ On routine basis, visit each retail outlet for stock auditing
Handling customers and assisting their needs.
Receiving the stock and helping the visual merchandiser.
Handling the cash whilst cashier and making sure the reports tally with the cash in hand.
Deliver personal and team sales targets
Close sales using a consultative approach which advises customers on the range of products available and sellsin the best fit for them
Give impartial advice to ensure customers purchase the right product
Deliver and maintain a quality service at all times
Capture information, record it accurately and input it according to the company quality standards
Handle both incoming Store/Sales calls
Maintain customer relationship duringpre-saleas well as effective post sales feedback, if required.
Develop knowledge of the product range
Contribute ideas and suggestions for store merchandise arrangement.
Follow the guidelines as required for delivering each campaign/promotion
Attend meetings and team briefings
Participate in training and coaching sessions
Assisting the manager and shouldering any extra responsibilities.
Handle Customers Complaints and ensure the visitors are happy.
Supervise the planning and implementation of the customer service training .
Ensure that development of the services at the Customer Service Centre continuously.
Strive for new and innovative ideas for Marketing & Customer Service and suggest improvement to Marketing Manager.
Maintain cash control processes as per company guidelines and implement internal audit recommendation to ensure strict cash control.
Assist Marketing, Operations and Re-development department at various occasions throughout the year.
Asala Antiques, Dubai UAE
Designation: Store In-Charge
Duration: October 2005 - August 2006
Job Profile: ◇ Managing the incoming customers.
◇ Handling the cash as well as closing Sale/Cash
◇ Advising the cultures and the origin of the items.
◇ Made sure that the targets are achieved
◇ Supervise and guide staff in relation to items within the store.
Awards & Certifications
◇ Received Appreciation Certificate for "Best Sales& Customer Service" in 2010 & 2011
Designation: Team Leader / Store In charge
Duration: March 2010 till date
Job Profile: ◇ Handling customers and assisting their needs.
◇ Receiving the stock and helping the visual merchandiser.
◇ Handling the cash whilst cashier and making sure the reports tally with the cash in hand.
◇ Deliver personal and team sales targets
◇ Close sales using a consultative approach which advises customers on the range of products available and sellsin the best fit for them
◇ Give impartial advice to ensure customers purchase the right product
◇ Deliver and maintain a quality service at all times
◇ Capture information, record it accurately and input it according to the company quality standards
◇ Handle both incoming Store/Sales calls
◇ Maintain customer relationship duringpre-saleas well as effective post sales feedback, if required.
◇ Develop knowledge of the product range
◇ Contribute ideas and suggestions for store merchandise arrangement.
◇ Follow the guidelines as required for delivering each campaign/promotion
◇ Attend meetings and team briefings
◇ Participate in training and coaching sessions
◇ Assisting the manager and shouldering any extra responsibilities.
Additional Responsibilities
◇ Member of the UAE Stock audit team for Adidas Emerging Markets.
◇ On routine basis, visit each retail outlet for stock auditing
MobilinkTelecom, Peshawar Pakistan
Designation: Customer Service Supervisor
Duration: March 2007 till February 2010
Job Profile: ◇ Handle Customers Complaints and ensure the visitors are happy.
◇ Supervise the planning and implementation of the customer service training
◇ Ensure that development of the services at the Customer Service Centre continuously.
◇ Strive for new and innovative ideas for Marketing & Customer Service and suggest improvement to Marketing Manager.
◇ Maintain cash control processes as per company guidelines and implement internal audit recommendation to ensure strict cash control.
◇ Assist Marketing, Operations and Re-development department at various occasions throughout the year.
Graduation Year: 2002 Graduation Course: Bachelorsof Arts Graduation Institute: University of Peshawar - Pakistan