Senior Project Manager
Ocean Software Digital
مجموع سنوات الخبرة :2 years, 11 أشهر
- Overseeing eBook projects. This includes understanding clients' needs and formulating an eBook marketing strategy accordingly.
- Superintended 103 eBook clients. Assisted them in publishing their manuscripts on major online platforms, namely Amazon KDP, Barnes & Noble Press, IngramSpark.
- Served as a primary touchpoint, in connection to administering various projects. Responsibilities included collecting fundamental project particulars from clients; responding to client inquiries; and providing an update on project advancements.
- Collaborated with different production units (e.g., content team, design team, marketing team, web team) to guarantee all project elements are delivered in a methodical manner.
- Formulated significant associations with 25+ clients, vis-à-vis achieving an upsell target of $8000, courtesy effective customer support and the efficient execution of deliverables.
- Supervised 650+ projects, concerning digital marketing and website development, for clients spanning U.S., U.K, Canada, and the Middle East.
- Built relationships with 30+ clients, corresponding to an 87% conversion rate, via quality customer service and the timely completion of projects.
- Administered multiple projects simultaneously, from initial conception through launch.
- Liaised with diverse departments to devise key initiatives, plan project sprints, and drive decision-making, to ensure deliverables are achieved.
- Monitored project workflows and set milestones accordingly. Adjusted project timelines and managed client expectations, where necessary.
- Performed customer and sales support duties. Coordinated with clients to gather essential project details; maintained frequent contact to apprise them about project progress; and answered client queries, regarding usability issues.