Customer Service Representative
United Arab Bank
Total years of experience :14 years, 8 Months
Maintained warm relations with prospective customers, serving clients from new accounts, and developed them to achieve consistent profitability.
●Complete KYC on boarding for new and pre-exiting customer (KYC Refresh) by reviewing client documentation.
●Resolved & reported discrepancies immediately to eliminate the risk of financial loss to the Bank and also provided fast, excellent, and error-free transactions to customers
●Attract potential customers by answering product and services question, suggesting information about new products and services
●Maintain the ATM cash Replenishment. / Processing all clearing cheques.
●Perform further investigation on identified suspicious client and client's transactions and report to KYC/AML compliance officer.
●Handled transactions such as deposits, withdrawals, issuance of banker checks, fund transfers, local foreign remittances
●Served skillfully and efficiently on the specialized programs (CRM and LCMS, Way 4 Power card).
●Resolved customers' complaints & inquiries while identifying problems and taking appropriate corrective action, increasing client retention ratio Significantly.
●Delivered strong customer sales and service, ensure compliance with operational policies and procedures and provide workflow direction to branch staff.
●Managed high-volume customer queries simultaneously through effective multitasking.
●Handled phone, email and social media inquiries with consistent customer service across multiple channels.
●Assisted customers with varying questions using product knowledge and service expertise. August 2009 - August 2013