TSM technical support specialist
IBM
Total years of experience :3 years, 5 Months
The main duties at IBM are providing post-sale technical support to IBM USA customers.
• Providing initial remote technical software support for TSM to clients
• Interacting with client and IBM functions consistently until problem solution
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Maintaining highest client satisfaction
• Maintaining positive client relationships even in severe and pressurized situations
• Performing problem management and end-to-end problem ownership
• Logging all related activities for each customer query and handling client data securely
• Employing IBM's standard support delivery methodologies and tools
Supported products:
- TSM server/client(6.3-7.1)
- TDP (6.3-71, Oracle, MSSQL, DB2, Exchange, ESX)
- tivoli common reporting
The main duties at Linux-Plus are participating in technical activities such as providing demos, implementation and support for the Symantec Netbackup, Linux/RedHat/open-source solutions and the Redhat infrastructure tools. In addition to that Participating in solution design and migration projects from the Microsoft platform to Linux/open-source solutions. Finally, providing technical training to the company's corporate customers.
Vodafone offshore accounts-Australia
technical support advisor 12/2009-2/2010
solving technical problems for the USB modem section of the technical support department was the main area of work.
Vodafone -application support 7-8/2008
The main learning outcomes were how to operate on UNIX and how to work with SQL databases, the resolution of any arising problems in the database was the main task for this internship.
A levels: IT Mathematics Business