Customer Service Representative (CSR)
Al Ain Distribution Company
مجموع سنوات الخبرة :14 years, 7 أشهر
• February 2003 - present
Al Ain Distribution Company, Customer Service Representative (CSR)
WORK DUTIES
• Receiving & Handling customers' calls.
• Replying customers' inquiries.
• Updating customers' profile.
• Entering request for the customer (clearance / complaints / E&W emergency)
• Analyzing & solving customers' complaints.
• Sending faxes. (Account Bill / Statement)
• Outbound calls (Customer Satisfaction Survey, inform them about the W/E new connection charges if they got)
• Do assigned tasks given by the Management
• Adapt to quickly changing business needs and processes.
Complete other job assignments as requested by management
• July 1998 to February 2003
Town Planning Department IN Abu DHABI
Register Incoming And Outgoing Letterers in Archive of Planning Section
• Alain University of Science and Technology Bachelor's degree in Management Information System Dec.2012