Director - FM Division
Tekno Consultancy
Total des années d'expérience :27 years, 10 Mois
Khartoum - Sudan
March 2020 to Present
Responsible for planning, coordination and management of integrated facilities management operation for a portfolio of residential, commercial, higher education, healthcare and industrial facilities in regard to Operation and Maintenance, customer/client requirement, risk management, HSE, facilities performance and improvement in line with Service Level Agreement (SLA)
Job Profile
• Provide leadership and direction to the team of 400 staff members comprising Facility Managers, Safety Officers, MEP Engineers, Fire Alarm, CCTV and BMS Technicians, Mechanics, Gardeners, cleaners, Security guards, Drivers, Administration and Finance Staff
• Provide leadership, mentoring, planning and execution of Facilities Services Operations including the day to day operational oversight of various Hard and soft services.
• Develop work plans and review/support KPIs across operations to facilitate attainment of goals
• Manage and evaluate resources and financial budgeting, and track expenditure and resources utilization
• Regularly inspect client sites to ensure compliance with company standards and safety requirements
• Negotiate and procure third party service contracts and administer/monitor their performance, work schedules and compliance with design criteria, specifications and contract documents
• Ensure all policies and procedures are developed to best practice standards and revise as necessary
• Develop planning, metrics, scorecards and reporting tools to capture and communicate operational Facilities activities
• Ensure a high degree availability and reliability of equipment and facilities for all contracts
• Ensure implementation of preventive maintenance programs on CMMS (Fixx)
• Prepare monthly performance reports, incident/accident reports, and staff/contractor appraisal reports; indicating activities carried out, problems encountered and produce analysis reports of managerial nature, identifying failures and recommendation to alleviate recurring problems
• Review and implement HSE procedures, participate in the establishing environmental elements of sustainability and environmental standards development
• Identify and evaluate staff requirements for operations and manage recruitment, including those of subcontractors.
Responsible for establishing and managing a comprehensive and effective facilities services program for Sidra Medical & Research
Center (SMRC) Facilities (a 380-Bed hospital, with total built up area of 2, 500, 000 sq ft), including Operation & Maintenance of building services systems, custodial services, waste management, landscaping, transportation & office support service programs
Job Profile
• Write, update and communicate policies & procedures relating to Facilities Services matters
• Prepare department’s Business Plan
• Enforce and ensure compliance with local Municipal and relevant industry legislations and codes of practice
• Establish operational budgets and 3rd part service contracts in consistent with business plan
• Ensure all work is executed in accordance with the Facilities Management operational goals as identified in the Business Plans, approved budgets and with the approved policies, procedures, standards and codes
• Manage contract mobilization for all soft & hard services, and, lead a team of multi-disciplinary services team
• Setup call center operation, including CMMS
• Ensure FM service delivery in compliance with facility operations and day to day business requirements
• Ensure minimum interruption to the core business, and optimum utility of physical assets
• Implement service audits, inspections & compliance checks for facilities & equipment by prioritizing critical systems
• Manage performance of 3rd party services & procurement to ensure quality and cost effectiveness of services and supplies
• Propose, analyze and follow up with different energy conservation related initiatives
• Track & analyze customer complaints/problems, and provide sustainable solutions to the same
• Oversee maintenance planning by core maintenance team in coordination with service provider/subcontractor, and ensure implementation/supervision/audit of maintenance programs for buildings & installations
• Represent QFFM for all Sidra project’s handover related issues including but not limited to: Testing and Commissioning, training, snagging, manages maintenance requests under Defects Liability Period (DLP), manages and develop a clear strategy which provides a smooth handover/transitioning from construction to operation and establishes the handover procedures of the project, etc.).
• Organize the support activities and records maintenance involving occupant safety, fire/evacuation drills, emergency response, business continuity and incident management,
• Prepare the Utilities Management Plan and initiate other JCI accreditation related activities
• Managed compliance with JCI standards on Facility Management and Safety (FMS)
• Act on Behalf of Director in his absence
Responsible for planning, coordination and management of integrated facilities management operation for a portfolio of residential, commercial, higher education, healthcare and industrial facilities in regard to Operation and Maintenance, customer/client requirement, risk management, HSE, facilities performance and improvement in line with Service Level Agreement (SLA)
Job Profile
• Provide leadership and direction to the team of 250 staff members comprising Facility Managers, Safety Officers, MEP Engineers, Fire Alarm, CCTV and BMS Technicians, Mechanics, Gardeners, cleaners, Security guards, Drivers, Administration and Finance Staff
• Provide leadership, mentoring, planning and execution of Facilities Services Operations including the day to day operational oversight of various Hard and soft services.
• Develop work plans and review/support KPIs across operations to facilitate attainment of goals
• Manage and evaluate resources and financial budgeting, and track expenditure and resources utilization
• Regularly inspect client sites to ensure compliance with company standards and safety requirements
• Negotiate and procure third party service contracts and administer/monitor their performance, work schedules and compliance with design criteria, specifications and contract documents
• Ensure all policies and procedures are developed to best practice standards and revise as necessary
• Develop planning, metrics, scorecards and reporting tools to capture and communicate operational Facilities activities
• Ensure a high degree availability and reliability of equipment and facilities for all contracts
• Ensure implementation of preventive maintenance programs on CMMS (ManERP) platform
• Prepared monthly performance reports, incident/accident reports, and staff/contractor appraisal reports; indicating activities carried out, problems encountered and produce analysis reports of managerial nature, identifying failures and recommendation to alleviate recurring problems
• Review and implement HSE procedures, participate in the establishing environmental elements of sustainability and environmental standards development
• Identify and evaluate staff requirements for operations and manage recruitment, including those of subcontractors
• Act on behalf of GM in his absence
• Managed daily operation and maintenance activities in a physical plant that support a 360-bed Educational Hospital, Medical School, Student Center, Student Dorms and a Science Research Center, totalling 2, 000, 000 sq ft.
• Supervised a maintenance team of 150 employees and team of outsourced agencies in facilities maintenance services pertaining to electrical, HVAC, plumbing, water and sewage treatment, fire alarm systems, fire suppression systems, access control systems, security, emergency power generation equipment, lift service, building maintenance and repair, facilities operational equipment (BMS, UPSs, VFDs, Ozone Generators and CCTV), housekeeping, grounds upkeep/roadways and mail service.
• Managed a computerized maintenance operation centre that process work orders using Maximo software
• Managed compliance with JCAHO standards on EC standards & functions
• Served as a member of infection control committee
• Collaborated with human resources in the preparation of training modules in physical facilities management related issues
• Coordinated renovation projects for the medical school, research center & hospital
• Acted on behalf of director of physical plant in his absence.
Associate Director of Building Services and Grounds | SUNY Down State Medical Center - Brooklyn, NY, USA 1996 - 1998
• Managed the overall provision of grounds maintenance, janitorial and cleaning services by Line managing and organizing custodial and grounds supervisors, including delegation and QC tasks.
• Acted on behalf of Director of building services & Grounds in his absence
Pratt's Master of Science in Facilities Management degree program is accredited by the International Facility Management Association (IFMA). The degree requires the completion of 45 credits of course work and a 5-credit Demonstration of Professional Competence for a total of 50 credits. As part of the Programs for Sustainable Planning and Development (PSPD), the Pratt Facilities Management Program is unique in its opportunity for enriched study, potentially leading to careers in real estate development, as well as expertise in sustainability and preservation. The core courses include 33 credits of lecture and seminar courses in Facilities Management and 12 credits of electives. Elective courses are available through the graduate programs in the PSPD, as well as in Architecture, Construction Management, and Interior Design.