SR. Software Project Manager
Cheil MEA RHQ - part of Samsung gulf electrics
Total des années d'expérience :22 years, 4 Mois
- Managing over 18 ROS Samsung projects across various regions, including GCC, Peru, Italy, Morocco, and Turkey. Additionally, overseeing upcoming projects in Vietnam, Libya, and Egypt to market Samsung products within these markets.
- Applying Agile Software Project Management, involving technicians and server administrators to ensure seamless coordination and project execution.
- Managed the entire project lifecycle from inception to delivery while ensuring alignment with client objectives, deadlines, and quality standards.
- Utilized a range of technologies including .NET, .NET Core, C#, PHP, Node.js., and SQL Server Database to develop robust and scalable solutions tailored to each market's requirements.
- Implemented effective project management methodologies to streamline workflows; optimize resource allocation; mitigate risks resulting in a significant improvement in project delivery efficiency.
- Acted as a key liaison between stakeholders - clients and internal teams - facilitating clear communication; managing expectations; resolving any issues or conflicts that arose during project execution.
- Demonstrated strong leadership and decision-making skills guiding the team through challenges ensuring successful achievement of project milestones.
- Conducted regular performance evaluations; provided constructive feedback; implemented training programs fostering continuous skill development enhancing team productivity.
• Successfully managed the Auction Shipping Cars software project, utilizing Scrum and Agile methodologies to ensure efficient development and meet project milestones.
• Led a squad of 8 professionals, overseeing the implementation of a diverse tech stack, including React, Next JS, NodeJS, React Native, PHP Laravel, MySQL DB, and various AWS services across different stages.
• Demonstrated expertise in strategic IT project planning and effective risk management.
• Handled typical IT manager responsibilities, including:
o Team leadership, mentoring, and fostering a collaborative work environment.
o Infrastructure management, ensuring the reliability and scalability of systems.
o Budgeting and resource allocation for optimal project execution.
o Vendor management and procurement of necessary technologies.
o Cybersecurity oversight and implementation of best practices.
• Generated detailed reports for the CEO, highlighting key performance indicators (KPIs) and relevant metrics.
• Addressed and resolved departmental issues using a ticketing system, specifically Freshdesk.
Main Projects:
o Hyke platform: Led project management for the Hyke platform, a B2B electronic products distribution platform encompassing web and mobile applications. Facilitated a comprehensive solution catering to dealers and providers. Primarily focused on client onboarding, developed essential microservices, and provided relevant APIs using technologies such as .NET Core, C#, Oracle 12C, RabbitMQ, Docker, AWS, and Azure DevOps. Administrating my Scrum team to execute tasks, ensuring seamless and successful implementation.
Achievements:
• Successfully designed and implemented microservice-based, containerized solutions using Docker across different stages (Development, Sandbox, Staging, and Production) and ensured successful deployments.
• Proficient in designing scalable architectures aligned with business goals, implementing efficient CI/CD pipelines for high-quality software delivery. Collaborative team player with expertise in integrating cutting-edge technologies for enhanced productivity.
• Worked closely with Scrum teams and UI/UX designers to develop features in each sprint, leading to an increase in the velocity of feature delivery and increased customer satisfaction.
• Ensured compatibility between different microservices through queue brokers such as RabbitMQ and API gateways, reducing service downtime and increasing system availability.
• Developed and maintained documentation for all software systems using Jira and Confluence, leading to a notable decrease in development time.
• Managed and supported customer service operations at multiple levels, including L3, L2, and L1 support, enhancing my problem-solving skills. Proficient in ticketing systems using Zendesk along with Jira.
• Analyzing and monitoring the system log using Elastic search and Kibana to identify the issues and them efficiently.
Main Projects:
o Cloud Force: A Sales Web and Mobile Application, developed and administered by a team of 28 members. This platform serves as a sales solution for Axiom Telecom in the UAE, KSA, Bahrain, and Egypt. It encompasses a web interface for sales, store managers, inventory, and finance, along with a mobile/tablet app for salespeople, sales managers, and delivery personnel. Technologies employed include ASP .NET C#, .NET Framework, JavaScript, Bootstrap, jQuery, Ajax, Oracle PL/SQL, HTML5, MVC5, CSS, SASS, Rest Services, Docker, Azure DevOps, Agile and Scrum methodologies, Jira, Confluence, and Slack.
o Mystery Shopper Tracker: A Sales Web Application developed using ASP.NET C# and various other technologies. As a Software Project Manager, I led a team of 4 in managing this application. It serves to track employee interactions and attitudes to improve customer support using camera and sound recording devices linked to the portal. The system provides insightful reports and dashboards to senior management.
Achievements:
• Accomplished in selecting and integrating cutting-edge technologies and tools to bolster CI/CD capabilities and enhance team productivity.
• Managed a team of 15 developers in the development of a new software product from concept to delivery, achieving a 20% increase in productivity and a reduction in development time.
• Managed multiple software and web applications related to Retail/Service and Dealers, significantly improving the systems' performance.
• Designed and created complex software systems using .NET Framework, C#, .Net Core, and ASP.NET.
• Cooperated with my team to plan projects using Agile Scrum methodology, resulting in a meaningful decrease in development time and productivity improvement.
• Designed and expanded analytical data structures, leading to a 25% improvement in system performance.
• Conducted unit and comprehensive testing to drive functional and technical deliverables, resulting in a 15% reduction in bugs.
• Evaluated development codes and test cases using code-evaluating tools like SonarQube and added BDD/TDD tests to our APIs. This resulted in a 20% improvement in code quality, a 15% reduction in bug count, and a 30% reduction in the time spent on manual testing by QC teams.
Main Project:
o Axiom Easy: is a web application developed by a team of 3, led by a Senior Web and Application Developer. Built using ASP .NET C#, JavaScript, and other technologies, the portal serves as an interface to the company's IT department.
Achievements:
• Led a team of developers and provided technical guidance to achieve project goals and foster professional growth.
• Utilized a tech stack that included ASP.NET, C#, Oracle, HTML5, CSS3, jQuery, and Ajax to design and develop web applications.
• Collaborated with cross-functional teams to define project requirements, ensuring alignment with business objectives and high-quality deliverables.
• Designed and implemented complex software solutions, addressing specific project needs and ensuring efficient performance.
• Conducted thorough testing, debugging, and maintenance activities to enhance system stability and user experience.
Main Project:
o HR Portal: is a web application developed by a team of 3, led by a Senior Web and Application Developer. It was built using ASP.NET, C#, Oracle, HTML5, CSS3, jQuery, and Ajax. The portal provides a professional interface for the HR department, showcasing policies, activities, new joiners, announcements, and other support features. It is optimized for compatibility with tablets, mobiles, and other devices.
o Axiom Sky Services: is a web application developed by a team of 2 using ASP.NET, C#, Oracle, HTML5, CSS3, jQuery, Ajax, and Kendo utilities. It tracks service product collections from retail locations and dealers, creates jobs, transfers, updates repair status, and generates reports and dashboards. The developer previously created an SQL Server version that did not include dealers.
Achievements:
• Designed and developed responsive websites using HTML5, CSS3, and JavaScript.
• Developed and supported web and Windows applications using .NET, C#, ASP.Net and SQL Server database or Oracle, resulting in a significant improvement in system performance.
• Implemented CMS systems like WordPress for easy content management.
• Conducted usability testing and ensured cross-browser compatibility.
• Optimized website performance and managed domain/hosting configurations.
Developed and provided technical support for the main Axiom website, taking care of new features that contributed to increase the customer satisfaction.
•Managed the Content Management system of the Axiom site with its CMS, resulting in a 20% reduction in development time.
•Managed database operations to ensure smooth system performance, resulting to a big improvement in system availability.
•Designed and executed security measures such as firewalls and encryption, enhancing system security.
Master in Web Science
Bachelor: Information Technology, Syrian Virtual University
High Diploma -Computer science from University Of Aleppo