After sales support manager
World Import & Export Co.
Total years of experience :36 years, 6 Months
Responsible for all service and parts operations.
Supervise the authorized service stations.
Train and develop the technical teams’ skills.
Promote the service and parts sales.
Prepare the service and parts offers.
Supervise the warranty claim reports.
Supervise the technical offers for trucks’ sales.
Supervise parts orders and shipments clearing.
Train the customers for trucks maintenance and operation.
JCB machines service and parts operation
Lead and train the technical team.
Communicate with customers.
Promote the service sales and machines reconditioning.
Supervise the repair offers and tenders documents.
Manage the workshop purchasing.
Supervise the warranty claims technical reports.
Train customers for machines maintenance and operation.
Maintenance and repairing operations for JCB machines.
Prepare repair offers and tenders documents.
Manage the workshop purchasing.
Maintenance and repair different earth moving equipments “ Caterpillar / JCB / Lancing / Zetor…”.
Spare parts and raw materials needed for the workshop.
Supervise the equipment’s operation and operators’ performance
Mechanical Engineering / Power Department