Real Estate Manager (Property/ Operations / Business Development)
Refad Real Estate – Al Qahtani Holding
Total des années d'expérience :16 years, 5 Mois
Highlights:
• Made significant contributions to manage a real estate portfolio with the sum of 1.5 billion SAR.
• Successfully negotiated and signed a license to use agreement with international shipping operator (MEARSK) for 108 million.
• Partnered with, negotiated, and signed an HMA with IHG (4-star life style hotel).
• Built and fostered healthy business relation with the operators, for 2 hospitality project (mixed use and resort).
• Successfully handled all the properties operational function ( leasing, facilities management, marketing).
• Steered efforts to increase the department revenue by 70%.
• Signed an entertainment lease agreement including cinemas and kids’ zone for 15 years.
• Achieved success in efficiently handling all internal and outsource HBU and operators’ relation.
Key Deliverables:
• Spearhead all the running and upcoming projects with TDF and all the operator’s relations in F&B and hospitality sector.
• Orchestrated efforts to handle the company real estate portfolio with diverse projects including commercial, residential, industrial, and those under development.
• Managed all the HBU with international consultant regarding the new project.
• Perform market research, to review and analyze the changes concerning prices and the customer’s orientation; submit the comments and market study to the higher management regarding the same.
Key Deliverables:
Strategic Management
• Reported to the President and managed business operations of the property management division, formulating, and implementing vision, mission and objectives aligned to the overall organizational vision and mission.
• Coordinated with various departments of the company in development of operational plans for management of properties and supervised efficient execution of approved plans.
• Conducted market surveys and provided inputs to the management on business opportunities, tenants, and competitors.
• Led the creation and implementation of departmental policies and procedures facilitating improvements in operational efficiency, effectiveness, and productivity.
• Produced weekly and monthly reports to apprise the Vice President on performance, status, opportunities, and concerns related to the property management division.
Property Management
• Ensured as-built project is compliant with approved scope, designs, quality as well as applicable engineering standards.
• Planned and executed maintenance programs for the company’s projects and properties to deliver assured level of service.
• Developed, implemented, evaluated, and monitored delivery of all services to tenants, identified shortcomings and rolled-out effective corrective actions.
• Monitored and ensured proper recording of all service requests; completed all required jobs on time and within budget.
• Visited all sites and conducted inspections, ensuring adherence to lease contract terms, company policies and procedures implementing corrective and preventive measures for violations/ non-conformities
Leasing and Contract Administration
• Coordinated all aspects of finalization of lease agreements, handing over of leased property as well as finishing and opening of leased units.
• Dealt with all aspects of documentation, maintenance of files and ensured accuracy and completeness of all administrative papers for on time submission to regulatory authorities.
Staff Management
• Supervised staff of the property management division, assigned roles and responsibilities, set targets, and provided support for delivering targeted outcomes.
• Conducted periodic performance appraisals, evaluated strengths and weaknesses of individual personnel, identified training and development needs, formulated, and monitored execution of annual training plans.
Tenant Management
• Negotiated and settled disputes with tenants (legal/ financial) related to non-payment/arrears in payments due from tenants.
• Maintained relationships with the company’s tenants, ensuring documentation of tenant agreements as well as maintenance of regularity and integrity of relationships.
Highlights:
• Managed the Aziziya real estate development project through all phases from feasibility study up to selection of operator.
• Coordinated with the consultant for planning and implementation the project for Barbados Coffee Shop and Sweets chain.
Key Deliverables:
• Managed business development activities of the company in the areas of real estate development, property and facilities management and hospitality projects in Saudi Arabia as well as overseas.
• Tracked and identified new opportunities for property and facilities management projects, liaised with clients to negotiate and close business deals.
• Developed and implemented strategies to drive business growth and deliver financial objectives of revenue and profitability.
• Coordinated with various departments of the company ensuring high standards of customer service and support to achieve and maintain customer satisfaction.
• Supported development of products and services aligned to current and future needs and expectations of the market and customers and coordinated associated promotional activities.
• Prepared, reviewed and ensured sign-off of all documentation including sales contracts ensuring compliance with applicable statutes and regulations.
• Maintained all records related to sales, revenue and invoices ensuring accuracy, completeness, and confidentiality.
• Built and fostered long term relationships with existing and prospective customers through delivery of reliable sales and after-sales service and support.
• Provided training and guidance to entry-level staff and created a valuable and performance driven sales team.
Key Deliverables:
General Property Administration
• Managed all aspects of property management, leasing, tenant relations and facilities management for a property comprising of a commercial tower, 70-room hotel, restaurants, car parks and common areas in the development.
• Administered contracts of Al Othman Holding with third parties ensuring full adherence to terms and conditions of contract and SLA including service standards, service specifications, performance parameters and commercial & operational reporting requirements.
• Liaised with the group operations manager, finance manager and facilities manager in development, implementation and updating of annual operating budgets.
• Participated in formulation and revision of operating policies, procedures and budgets aliened to industry best practices meeting requirements of the development owner.
• Formulated operations and maintenance budgets for the property incorporating obligations of the tenants related to rental schedules and service charges and implemented associated billing and collections strategy.
• Monitored and ensured achievement of all predefined revenue and profitability objectives of the development owner as well as revenue and margins targets set by the company management.
Property Leasing
• Reviewed and approved standard tenant lease agreements ensuring incorporation of provisions and obligations related to property and facilities management services and payment of rental, utilities, service charges and incidental expenses
• Coordinated with various government department and statutory agencies and obtained all required sanctions and approvals including court registrations.
• Monitored recording, invoicing, and recovery of all dues - rentals, service charges and incidental expenses - from tenants within due dates as well as all community and utilities transactions and charges.
• Maintained all documentation of financial transactions and produced monthly reports covering cost apportionment and allocation, variance reports, rent rolls, delinquency reports and move in/move out schedules of tenants.
• Liaised and corresponded with statutory authorities and agencies ensuring consistent compliance with all statutory requirements related to the property.
Property Marketing
• Developed and supervised implementation of marketing strategies for the property to deliver objectives of development owner/ investors related to occupancy percentage, tenant mix, return on investment and market share.
• Built and maintained a comprehensive and up-to-date database giving details of property, availability, tenants, and occupancy to aid marketing initiatives.
• Coordinated the development owner and facilities management team in production of marketing materials and newsletters for communications with owners and potential tenants.
• Planned and conducted market research to identify new business opportunities for commercial tenant business and followed up with tactical action plans to acquire, maintain and enhance new business relationships.
• Performed quarterly valuations of the property portfolio and updated the database aliened to current valuations in the local real estate market.
Soft Facilities Management Services
• Supervised company staff as well as subcontractors to deliver high quality, proactive and responsive covering housekeeping, cleaning & pest control, landscaping & irrigation, parking allocation & management, security guarding services and safety health and environment (SHE) services.
• Coordinated provision of required training to property and maintenance staff on matters related to the contract, SLA, performance parameters and SHE requirements.
• Ensured finalization of contracts and SLAs with subcontractors for outsourced services, ensured compliance with approved helpdesk procedures, and permit to work system.